The Director of Engineering for Delivery Leadership is responsible for the execution excellence of our software engineering organization. This role ensures the consistent delivery of high-quality, client-focused software solutions through effective team leadership, process optimization, and performance management. The director leads through a management layer of Engineering Managers and Senior Engineering Managers, providing strategic direction while empowering teams to deliver exceptional results.
Delivery Excellence & Quality Management
- Own end-to-end delivery quality across all software engineering teams in Chennai GCC, ensuring solutions meet client expectations and business objectives
- Establish and monitor quality metrics, KPIs, and delivery performance indicators across projects and teams
- Drive continuous improvement initiatives to enhance delivery velocity, code quality, and team productivity
- Implement and evolve engineering best practices, development standards, and quality assurance processes collaborating with Director of Engineering - US,
- Establish processes and governance to ensure applications remain current with security patches, framework updates, and technology standards
Leadership Through Management
- Lead, develop, and mentor Engineering Managers and Senior Engineering Managers in Chennai to build high-performing teams
- Conduct regular performance reviews, one-on-ones, and career development planning with direct reports
- Provide coaching on technical leadership, people management, and delivery execution challenges for Chennai Channel Solutions technology team
- Foster a culture of accountability, innovation, and continuous learning across engineering teams
- Maintain flexibility to manage individual contributors directly when needed for specific initiatives or organizational requirements
Strategic Planning & Practice Development in collaboration with Collaborate with Director of Engineering - US:
- Develop and execute the engineering organization's strategic roadmap in alignment with business goals
- Evaluate and champion adoption of emerging technologies, tools, and methodologies to improve delivery capabilities
- Partner with Solution Architecture to ensure seamless translation of technical designs into executable delivery plans
- Build and maintain engineering practices that support scalability, maintainability, and technical excellence
- Maintain agency to adjust strategic versus delivery focus based on organizational priorities and team needs
Cross-Functional Collaboration
- Partner with Solution Architecture, Product, and Data Engineering directors to ensure integrated delivery
- Collaborate with DevOps and Security teams to maintain robust, secure, and well-monitored applications
- Work with Product Owners and stakeholders to align technical execution with client needs and business priorities
- Provide transparency to senior leadership through regular updates on team performance, project status, and strategic initiatives
Resource Management & Capacity Planning
- Collaborate with Director of Engineering - US, EPMO and program leadership to manage engineering capacity and resource allocation across multiple projects and client engagements
- Work with Director of Engineering - US, EPMO to identify staffing needs and support recruitment of engineering talent
- Partner with Director of Engineering - US, , EPMO and program leadership to monitor team utilization, costs, and budget while maintaining sustainable work practices
Documentation & Knowledge Management
- Establish standards for technical documentation and ensure comprehensive documentation practices
- Maintain accurate application catalogs and architectural documentation repositories
- Promote knowledge sharing and documentation of lessons learned across teams
Key Competencies
- 12+ years of experience in software engineering with at least 5+ years in engineering management or leadership roles
- Proven track record of delivering complex, high-quality software solutions in client-facing environments
- Deep understanding of software development methodologies (Agile, Scrum), modern development practices (CI/CD, TDD), and DevOps principles
- Strong technical background with hands-on experience in modern technology stacks (Java, .NET, Node.js, cloud platforms)
- Demonstrated success in building, developing, and scaling high-performing engineering teams
- Exceptional communication skills with ability to articulate technical concepts to both technical and non-technical audiences
- Experience with quality metrics, performance management systems, and delivery tracking tools
- Strategic thinker with strong execution capabilities and ability to balance competing priorities
- Self-directed leader with excellent judgment and ability to adjust approach based on organizational needs
- Certifications in project management (PMP, Scrum Master) or relevant technologies are preferred but not required
Success Indicators
- Consistent delivery of high-quality software solutions that meet or exceed client expectations
- Measurable improvements in delivery velocity, code quality, and team productivity metrics
- High team engagement, retention, and professional development of Engineering Managers
- Effective implementation of engineering best practices and quality standards across teams
- Strong client satisfaction scores and successful project delivery outcomes
- Reduction in technical debt and improvement in application health and security posture
