Team Leader – International Blended Process (Customer Service)
About the Role
We are looking for an experienced and motivated Team Leader to lead our International Blended Process (Voice & Email Customer Service) team. If you have strong leadership skills, experience in an international call centre environment and a passion for driving team performance, we'd love to hear from you!
Candidates residing in or near Thane will be given preference.
Key Responsibilities
- Lead and manage a team of Customer Service Representatives handling voice and email support.
- Ensure team KPIs, SLAs and performance targets are consistently achieved.
- Monitor individual and team performance through regular reviews.
- Conduct coaching sessions, provide constructive feedback and drive performance improvement.
- Motivate and mentor team members to maintain high engagement and productivity.
- Handle escalations and support the team in resolving customer concerns effectively.
- Maintain process compliance and ensure high-quality customer service delivery.
Eligibility Criteria
- Minimum qualification: HSC or Graduate (Bachelor's Degree).
- 1–3 years of experience in a call centre environment.
- Proven experience as a Call Centre Team Leader or in a similar supervisory role.
- Experience managing voice and/or email support teams.
- Excellent English communication and interpersonal skills.
- Strong organizational, leadership and time-management abilities.
- Experience in an International Call Centre will be an added advantage.
What We Offer
- Salary: ₹40,000 – ₹50,000 per month (CTC)
- Health Insurance
- 5-Day Work Week
- Career growth opportunities
- Supportive and professional work environment
Apply Now Call/WhatsApp: 92949 39493 / 95949 87880
Email your resume to:
Apply today and take the next step in your leadership career!
Pay: ₹40,000.00 - ₹50,000.00 per month
Benefits:
Experience:
- Team Leader: 1 year (Required)
- Team management: 1 year (Preferred)
- Team Coach: 1 year (Required)
- TeamLeader Customer Service: 1 year (Required)
Language:
- Excellent English (Required)
Work Location: In person
