Description:
Will be responsible to Lead Collections Operations for recovery of outstanding debts and payments of American Express Cards in Delhi and North India out locations markets by managing the outside agency partner network.
They will be leading outside agency collection teams, develop strategies to maximize recovery rates, minimize delinquencies, and ensure compliance with regulatory and legal standards
Further provide feedback to management to improve strategy and governance customized to the local market of operation.
The ideal candidate possesses a deep understanding of banking/NBFC regulations, excellent legal literacy, and exceptional negotiation skills to secure overdue payments ethically.
Qualifications:
- Minimum of 3-5 Years dedicated work experience in Collections and agency management within Indian Banks/NBFCs
- Knowledge of Domestic Market Collections.
- Experience in Field Collections and tele calling.
Academic Background: Any Graduate
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Skills & Competencies
- Hard Skills: Mastery of customer segmentation, risk profiling, bucketing principles, and applicable legal procedures.
- Technical Skills: High proficiency in Tele-calling / Field Collection KPI’s, Excel MIS reporting and PowerPoint Presentation.
- Soft Skills: Persuasive communication, conflict resolution, emotional intelligence, and firm situational negotiation capabilities over both Call and face to face meeting.
Language: Fluency in English and Hindi is mandatory
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Preferred Qualifications:
- Result Oriented
- Self-directed with strong interest in the collection business and passionate in driving business results
- Strong thought leadership with ability to incorporate analytical & operational aspects to design & implement innovative solutions to drive performance.
- Sound knowledge of company’s products, policies, and operations systems & processes. Proven ability to successfully multitask and constantly juggle priorities.
- Ability To Partner and Influence Vendors, Peers and Management with Excellent Verbal and Written Communication Skills.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
