Billing Supervisor / Account Manager – (Vascular & General Surgery)
Position Title: Billing Supervisor / Account Manager
Department: Revenue Cycle Management (RCM)
Reports To: Director of Revenue Cycle Operations
Location: Remote ( US pacific time 9 am - 5 pm )
Experience Required: 7+ years of medical billing experience, including surgical specialties (vascular surgery and/or general surgery preferred)
Position Summary
We are seeking a highly experienced, detail-oriented, and technology-savvy Billing Supervisor / Account Manager to take full ownership of a Vascular and Surgical Account, consisting primarily of vascular surgeons and general surgeons. This is a leadership-level role requiring a candidate who can independently manage all aspects of the revenue cycle, serve as the primary client liaison, supervise billing operations, identify opportunities for improvement, and ensure optimal financial performance.
The ideal candidate is exceptionally organized, possesses outstanding communication skills, thrives in a fast-paced environment, and demonstrates a proactive mindset. This individual will be expected to function as the "CEO of the account," taking responsibility for account performance, client satisfaction, operational efficiency, and continuous process improvement.
Experience with eClinicalWorks (eCW) is strongly preferred.
Key ResponsibilitiesAccount Management & Client Relations
- Serve as the primary point of contact for Mission Surgical leadership and providers.
- Develop and maintain strong working relationships with surgeons, practice managers, and administrative staff.
- Conduct regular client meetings and provide detailed revenue cycle performance updates.
- Proactively identify issues impacting revenue and develop corrective action plans.
- Respond promptly and professionally to client inquiries and concerns.
- Ensure client satisfaction through exceptional service and accountability.
Revenue Cycle Leadership
- Oversee all billing and collections activities for vascular and general surgery services.
- Monitor claim submission, payment posting, denial management, and accounts receivable performance.
- Ensure timely filing and compliance with payer requirements.
- Analyze reimbursement trends and identify opportunities for revenue enhancement.
- Review aging reports and aggressively manage outstanding balances.
- Develop workflows to improve collections, reduce denials, and accelerate cash flow.
Surgical Billing Expertise
- Possess advanced knowledge of:
- Vascular surgery coding and billing
- General surgery coding and billing
- Global surgical package rules
- Modifier usage (22, 24, 25, 57, 58, 59, 62, 76, 77, 78, 79, etc.)
- Multiple procedure reductions
- Assistant surgeon billing
- Medicare and commercial payer reimbursement methodologies
- Surgical authorizations and referrals
- Medical necessity requirements
Operational Oversight
- Supervise billing staff assigned to the account.
- Establish productivity and quality benchmarks.
- Perform regular audits to ensure billing accuracy.
- Identify training opportunities and provide ongoing staff coaching.
- Develop and document standard operating procedures.
- Ensure all workflows are followed consistently.
Reporting & Analytics
- Prepare and present monthly client reports including:
- Charges
- Payments
- Adjustments
- Collections
- Days in A/R
- Denial trends
- Net collection rate
- First-pass resolution rate
- credentialing oversight
- Provider productivity metrics
- Utilize data analytics to identify revenue opportunities and operational inefficiencies.
- Create executive-level summaries and action plans for leadership.
Technology & Process Improvement
- Leverage technology to streamline workflows and improve efficiency.
- Become a subject matter expert in practice management and billing systems.
- Work closely with technology teams to optimize reporting and automation.
- Participate in system upgrades, implementations, and workflow redesign initiatives.
- Utilize Microsoft Excel at an advanced level for analysis and reporting.
Required QualificationsExperience
- Minimum 10 years of medical billing and revenue cycle management experience.
- Minimum 3 years in a supervisory or account management role.
- Extensive experience with surgical specialties required.
- Experience managing large physician group accounts preferred.
Knowledge
- Expert understanding of:
- CPT
- ICD-10
- HCPCS
- Medicare regulations
- Commercial payer guidelines
- Surgical reimbursement methodologies
- Revenue cycle best practices
Technical Skills
- Advanced proficiency in:
- Microsoft Excel
- Revenue cycle reporting
- Practice management systems
- Electronic Health Records (EHR)
Preferred:
- Experience with eClinicalWorks (eCW)
- Experience with clearinghouses and payer portals
- Experience utilizing analytics and dashboard reporting tools
Core CompetenciesOwnership Mentality
- Takes full responsibility for account performance.
- Acts proactively rather than reactively.
- Identifies problems before they become issues.
Communication Excellence
- Exceptional verbal and written communication skills.
- Ability to communicate effectively with surgeons, executives, billing staff, and payers.
- Professional and confident presentation skills.
Organization & Attention to Detail
- Maintains exceptional accuracy in a high-volume environment.
- Ability to manage multiple priorities simultaneously.
- Strong project management capabilities.
Leadership
- Leads by example.
- Coaches and mentors staff effectively.
- Builds accountability and high-performance teams.
Technology Adaptability
- Comfortable learning new systems and technologies.
- Ability to leverage automation and reporting tools.
- Strong analytical and problem-solving skills.
Pay: ₹80,000.00 - ₹100,000.00 per month
Work Location: In person
