Job Title: Customer Support Associate (International Voice)
Role Overview
We are hiring a Customer Support Associate to assist our registered members across North America and Europe. This is a low-stress, quality-focused position with a capped daily member volume and fixed working hours.
Key Responsibilities
- Support members from the United States, United Kingdom, and Canada via voice calls, E-mail and WhatsApp.
- Maintain a steady, manageable workload with zero back-to-back calling pressure.
- Focus on resolution quality, member satisfaction, and clear communication rather than speed metrics.
- Coordinate basic escalations with internal teams when specialized assistance is required.
Requirements
- Experience: Minimum 2 to 3 years of proven experience in an international BPO (voice or blended process).
- Fluent English Communication: Flawless verbal and written English skills are mandatory to interact smoothly with native English-speaking international members over calls and chat.
- Clear verbal articulation, professional phone etiquette, and active listening skills.
- Education: Minimum 12th Pass (HSC) or equivalent qualification accepted.
Work Schedule
- Fixed Shifts: Set working hours with zero rotational or split shifts.
- Work Week: 5 days a week with 2 fixed, split days off.
- No Forced Overtime: Log off strictly when your scheduled shift ends.
Compensation & Financial Reliability
- Salary: ₹35,000 to ₹40,000 per month (commensurate with experience).
- Performance Incentives: Opportunity to earn an additional ₹15,000 to ₹30,000 per month in performance bonuses for above-average performance.
- Guaranteed On-Time Credit: Salary is strictly credited on or before the 31st of every month without delays.
- Health Coverage: Medical insurance cover up to ₹5,00,000 (5 Lakh) with free medical benefits included.
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Commuter assistance
- Food provided
- Health insurance
- Life insurance
Work Location: In person
