Job Overview:
We are hiring a result-driven Team Leader – Contact Center Sales with strong expertise in
managing high-volume calling teams across banking, edtech, collections, and
product/service sales. The role demands hands-on leadership, strong sales acumen, and the
ability to deliver aggressive targets in a fast-paced, high-pressure environment.
Key Responsibilities:
Lead a team of 10–20 sales/collections agents handling outbound/inbound calls
Drive revenue, conversions, or recovery targets depending on the process (sales/collections)
Monitor and improve key metrics such as connect rate, conversion %, RPC (Right Party
Connect), PTP (Promise to Pay), and collections efficiency
Ensure daily productivity targets (calls, talk time, follow-ups) are consistently met
Conduct live call monitoring, audits, and feedback sessions to improve pitch, objection
handling, and closures
Drive urgency creation and negotiation quality on calls to improve conversions/recoveries
Manage lead funnel / allocation strategy to maximize output from fresh and existing data
Handle escalations and critical closures for high-value customers
Work closely with QA, Training, and Ops to drive continuous performance improvement
Ensure strict adherence to compliance, scripts, and regulatory guidelines (especially for
banking/collections)
Key Requirements:
3–7 years of experience in contact center sales/collections (Banking, EdTech, or similar
domains)
Minimum 1–2 years of team handling experience in a target-driven environment
Strong understanding of sales funnels, calling metrics, and conversion levers
Experience in handling high-pressure, high-volume calling environments
Proven track record of meeting/exceeding revenue or collection targets
Excellent communication, negotiation, and objection-handling skills
Hands-on experience with CRM/dialers (Ameyo, Knowlarity, LeadSquared, etc.)
Preferred Skills:
Experience in loan sales, insurance, edtech counseling, or collections (early/late bucket)
Strong ability to coach bottom performers and scale top performers
Data-driven decision-making and real-time problem-solving ability
KPIs / Success Metrics:
Revenue / Collections target achievement
Conversion rate / Recovery rate
Connect rate, RPC, PTP, and productivity metrics
Quality scores and compliance adherence
Team attrition and engagement levels
