- Handled inbound customer service calls for banking customers under the ARROW process.
- Assisted customers with account-related queries, transaction details, and banking service requests.
- Provided support for debit/credit card issues, online banking access, and password resets.
- Verified customer information as per banking compliance and security guidelines.
- Resolved customer complaints and ensured timely escalation of critical issues.
- Maintained high standards of customer satisfaction, call quality, and SLA adherence.
- Processed service requests accurately while maintaining data confidentiality and compliance.
- Coordinated with internal teams for issue resolution and follow-up activities.
- Achieved productivity, quality, and customer service targets consistently.
- Updated customer interaction details and case records in CRM systems.
- Managed high call volumes efficiently in a fast-paced BPO banking environment.
- Demonstrated strong communication, problem-solving, and customer handling skills
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
