Role: Principal - Business Analyst
Location: India, Remote
Experience: 8-10 Years
Algoworks
www.algoworks.com
About the company
Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.
For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.
At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.
Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.
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Role overview
We are seeking a highly motivated and experienced Technical Salesforce Business Analyst to act as the bridge between business stakeholders and technical delivery teams. The ideal candidate will have strong Salesforce domain expertise, excellent business partnering skills and hands-on experience in translating business requirements into actionable user stories and solution designs.
This role requires active involvement throughout the delivery lifecycle, including requirements gathering, documentation, user story creation, developer support, SIT/UAT coordination, testing, stakeholder management and production delivery support. The candidate should possess a solid understanding of Salesforce capabilities across Sales Cloud, Service Cloud, Experience Cloud, Agentforce and Salesforce AI solutions.
Key responsibilities:
1.Business partnership and requirement management
- Partner closely with business stakeholders to understand strategic objectives, business processes and operational challenges.
- Conduct requirement gathering workshops, discovery sessions and stakeholder interviews.
- Analyze business needs and translate them into clear functional and technical requirements.
- Recommend scalable Salesforce-based solutions aligned with business goals and platform best practices.
- Act as a trusted advisor to business teams throughout the project lifecycle.
2.User stories and documentation
- Create detailed user stories, acceptance criteria, process flows, use cases and functional specifications.
- Maintain comprehensive project documentation, including business requirement documents (BRDs), solution designs and release documentation.
- Ensure requirements are complete, traceable and aligned with business priorities.
3.Solution analysis and technical collaboration
- Work closely with Salesforce Architects, Developers, QA teams and Product Owners.
- Resolve functional and technical queries raised by development teams during implementation.
- Participate in solution design discussions and provide functional guidance.
- Perform initial solution analysis and propose feasible approaches before involving technical teams.
- Demonstrate a willingness to "get hands dirty" by investigating issues, validating configurations and assisting with solution definition.
4.Testing and quality assurance
- Coordinate and support System Integration Testing (SIT) activities.
- Plan, facilitate and manage User Acceptance Testing (UAT) cycles.
- Prepare test scenarios, test cases and validation criteria.
- Execute UAT testing where required and ensure business sign-off.
- Track defects, coordinate resolutions and validate fixes.
5.Delivery and release support
- Support release planning, deployment readiness and production rollout activities.
- Coordinate among business users, development teams, QA teams and support teams to ensure successful delivery.
- Assist in post-release validation and issue management.
- Monitor delivery risks and proactively drive resolution.
6.Salesforce and AI enablement
- Identify opportunities to leverage Salesforce platform capabilities to improve business processes.
- Provide guidance on Salesforce AI and Agentforce capabilities, including automation, productivity enhancements and intelligent customer engagement.
- Support adoption of AI-driven features and assist stakeholders in understanding their business value.
Required Skills and qualifications:
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 5+ years of Business Analysis experience with at least 3+ years in Salesforce-focused roles.
Salesforce expertise
Strong understanding and hands-on experience with:
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Experience Cloud
- Agentforce
- Salesforce platform capabilities, security model, automation and reporting
AI and emerging technologies
- Understanding of Salesforce AI capabilities, including Einstein AI and Agentforce solutions.
- Experience evaluating and implementing AI-driven business use cases.
- Knowledge of generative AI concepts and their application within Salesforce ecosystems.
Business analysis skills
- Requirements elicitation and analysis.
- User story creation and backlog management.
- Process mapping and workflow analysis.
- Stakeholder management and communication.
- Agile/Scrum methodologies.
- Functional solution design.
Testing and delivery skills
- SIT and UAT planning, coordination and execution.
- Defect management and resolution tracking.
- Release and deployment support.
- Documentation and governance.
Must have certifications:
- Salesforce Business analyst
- Agentforce Specialist
- Salesforce Admin
- Salesforce Sales cloud consultant
- Salesforce Service Cloud Consultant
- Scrum master (nice to have)
Good to have skills:
- Experience working in Agile delivery environments.
- Salesforce certifications such as Salesforce Administrator, Business Analyst, AI Associate, or related certifications are preferred.
Desired attributes:
- Strong business partnering and stakeholder management skills.
- Ability to challenge requirements constructively and recommend optimal solutions.
- Excellent communication, facilitation and presentation skills.
- Ability to work independently and drive outcomes in a fast-paced environment.
- Strong analytical and problem-solving capabilities.
- Comfortable operating at both strategic and detailed execution levels.
- Proactive, ownership-driven mindset with the ability to provide initial solution recommendations before escalation to architecture or development teams.
Interview process
2 rounds of discussion.
