The State Head – Gold Loan is responsible for leading and expanding the Gold Loan business across the assigned state by driving business growth, branch productivity, profitability, operational excellence, and regulatory compliance. The incumbent will develop and execute business strategies, strengthen market presence, manage P&L, and lead regional teams to achieve sustainable business growth while maintaining superior portfolio quality and customer satisfaction.
Key Responsibilities
1. Business Growth
- Develop and implement state-level business strategies to achieve Gold Loan business targets.
- Drive Gold Loan disbursements, Assets Under Management (AUM), customer acquisition, and market share.
- Identify new business opportunities, expansion markets, and high-potential locations.
- Monitor competitor activities and formulate competitive business strategies.
- Ensure achievement of monthly, quarterly, and annual business budgets.
2. Sales & Distribution Management
- Lead Regional Managers, Area Managers, Cluster Managers, and Branch Heads.
- Improve branch productivity and business conversion.
- Expand sourcing channels through branch, referral, and direct sales models.
- Drive customer retention and timely loan renewals.
- Increase cross-selling of insurance, deposits, and other financial products.
3. Branch Network Development
- Identify suitable locations for new branches.
- Prepare business feasibility studies for expansion.
- Ensure timely branch launches and operational readiness.
- Monitor performance of newly opened branches.
4. Portfolio & Risk Management
- Maintain healthy portfolio quality.
- Ensure adherence to Loan-to-Value (LTV) norms and underwriting standards.
- Monitor overdue accounts, NPAs, auctions, and recovery performance.
- Ensure fraud prevention measures and safe custody of pledged gold.
- Drive corrective actions for delinquent accounts.
5. Operations & Compliance
- Ensure compliance with RBI guidelines, internal policies, audit observations, and statutory requirements.
- Monitor operational efficiency across all branches.
- Review audit reports and ensure timely closure of observations.
- Maintain high standards of documentation and operational controls.
- Ensure adherence to KYC, AML, and internal control procedures.
6. Financial Management
- Manage state-level P&L.
- Monitor business profitability and cost optimization.
- Improve branch-level profitability.
- Review productivity and operating expenses regularly.
- Ensure achievement of revenue and margin targets.
7. Team Leadership
- Recruit, mentor, and retain high-performing teams.
- Set performance goals and conduct regular performance reviews.
- Build leadership capability across reporting managers.
- Identify training needs and facilitate learning and development initiatives.
- Promote a high-performance and customer-centric culture.
8. Customer Relationship Management
- Enhance customer experience across the state.
- Ensure prompt resolution of customer grievances.
- Strengthen relationships with key customers, business associates, valuers, and channel partners.
- Improve customer retention and repeat business.
9. Reporting & MIS
- Prepare business performance reports.
- Analyze branch productivity and business trends.
- Present business reviews to senior management.
- Track key business KPIs and implement corrective measures.
Pay: Up to ₹1,500,000.00 per month
Benefits:
Work Location: Remote
