Role description
8+ years of Citrix Administration experience with at least 3+ years of hands-on experience in Citrix Cloud DaaS environments.
Role Summary
We are seeking an experienced Citrix L3 Engineer to support and manage a business-critical Citrix Cloud DaaS environment for Compass Norway. The resource will be responsible for the administration, maintenance, optimization, and troubleshooting of Citrix Cloud services integrated with Microsoft Azure. The role requires expertise in Citrix infrastructure components, image lifecycle management, patching, user profile management, and operational support while collaborating closely with Norway IT teams.
Key Responsibilities
Citrix Cloud & Platform Administration
- Manage and administer Citrix Cloud DaaS environment.
- Support Citrix Cloud tenant operations, governance, and licensing activities.
- Configure and maintain Citrix Cloud integrations with Microsoft Azure.
- Manage Citrix Cloud Connectors and associated platform services.
- Administer and support Citrix Federated Authentication Service (FAS).
- Manage Citrix Workspace Environment Management (WEM).
- Support and maintain Citrix Machine Creation Services (MCS).
Image Management & Patch Management
- Manage Citrix Golden Images and MCS image lifecycle.
- Perform monthly Windows Server patching activities.
- Perform Citrix DaaS and VDA patching.
- Install and upgrade application software, middleware, and client components as per approved change requests.
- Update and maintain operational tools within images such as Trend Micro Antivirus, Tanium, and other endpoint management utilities.
- Execute image validation, testing, and production rollout activities.
- Perform image rollback activities whenever required.
User Profile & Infrastructure Management
- Administer and troubleshoot FSLogix user profile containers.
- Manage and support Remote Desktop Session Host (RDSH) environments.
- Support and troubleshoot Active Directory Group Policies related to Citrix/RDS environments.
- Manage and support Microsoft RDS Licensing services.
Incident, Problem & Operational Support
- Act as L3 escalation point for Citrix-related incidents and service requests.
- Troubleshoot performance, connectivity, authentication, and user experience issues.
- Conduct root cause analysis for recurring incidents.
- Collaborate with Norway IT teams for issue resolution and service improvements.
- Support infrastructure health checks, capacity planning, and platform optimization activities.
Documentation & Governance
- Maintain operational documentation, SOPs, and technical knowledge articles.
- Participate in change management, release management, and maintenance activities.
- Provide technical recommendations for platform improvements and service stability.
Required Technical Skills
Citrix Technologies
- Citrix Cloud
- Citrix DaaS
- Citrix Cloud Connectors
- Citrix FAS
- Citrix WEM
- Citrix MCS
- Citrix Virtual Apps and Desktops
- Citrix VDA Administration
Microsoft Technologies
- Microsoft Azure
- Windows Server Administration
- Active Directory
- Group Policy Management
- Remote Desktop Services (RDS)
- FSLogix
Patching & Operations
- Golden Image Management
- Windows Patching
- Citrix Patching
- Trend Micro AV
- Tanium
- Application Packaging & Deployment
Preferred Skills
- Azure Virtual Desktop exposure
- PowerShell scripting and automation
- Monitoring and performance tuning experience
- ITIL-based service management processes
Skills
Citrix, Windows Server, Microsoft Azure
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
