Job Title: Front Desk Executive
Location: Munnar
Reporting to: Property Manager
Company: Monkey Tribe Hospitality Pvt Ltd
Type: Full-Time | On-site
Role Overview:
We’re looking for a cheerful, dependable, and organized Front Desk Manager to lead the front-of-house operations at our Monkey Tribe hostel. You’ll be the first face guests see and the one they turn to for everything from check-ins to local tips. Your job is to keep the reception desk running smoothly and ensure every guest gets a warm, efficient welcome.
Key Responsibilities:
1. Guest Services
- Handle guest check-ins, check-outs, and reservations (online and walk-ins)
- Assist guests with queries, issues, and local recommendations
- Ensure smooth communication between guests and other departments (housekeeping, events, F&B, etc.)
2. Desk Operations
- Manage the daily front desk activities
- Maintain and update booking systems, guest records, and daily reports
- Ensure proper handling of cash, card, and digital transactions
- Oversee front office supplies, materials, and cleanliness
3. Team & Shift Management
- Handle escalations professionally and ensure seamless shift handovers
4. Guest Experience
- Set the tone for a positive guest vibe from the moment they walk in
- Collect feedback and share insights with the property manager
- Support in promoting in-house events and experiences
Who You Are:
- A warm, friendly face who loves interacting with travellers
- Exceptionally organized with great attention to detail
- A problem-solver who can stay calm and efficient during busy hours
- Comfortable with tech and property management systems
- Passionate about hospitality and the backpacking lifestyle
Preferred Qualifications:
- 1–3 years of front desk or reception experience in a hostel, hotel, or co-living space
- Familiar with PMS (Property Management Systems) and OTA channels (Booking.com, Hostel world, etc.)
- Strong communication skills (English fluency is a must)
- Willing to work in shifts, including weekends and holidays
Perks:
- Stay and meals included
- Friendly, informal work culture
- Meet people from all over the world
- Growth opportunities across Monkey Tribe’s expanding network
- Be part of a fun, purpose-driven tribe
Pay: ₹15,816.25 - ₹20,580.31 per month
Benefits:
- Food provided
- Health insurance
Work Location: In person
