About IT Software Asset Management:
Software Asset Management is a set of business processes designed to manage the lifecycle and
inventory of an organization//'s software assets. These assets, hardware, software, and their licences
need to be maintained, updated, repaired, and replaced continuously. Software asset management
is a process that will help to create accountability and transparency with stakeholders.
About the Role:
The role requires delivering of various initiatives for Global Software Asset management in
association with key stakeholders in GSC India & SG Paris. The person will play an integral part in
executing Software Lifecyle management (Business as Usual) activities and communication with key
stakeholders. The role will be critical in managing & tracking the key KPI parameters & milestones,
reporting metrices & raising alerts wherever necessary. The person should be analytical,
understands organizational and business context, takes ownership & seeks opportunities.
Key Stakeholders:
Global Head - IT Asset Management, Paris SVM team, GSC GTS COO, EXCO’S in GSC India and Paris,
SAM stakeholders in various business units in SG Paris, SVM Contract Mangers in Paris, Sourcing, key
vendors.
RESPONSIBILITIES:
Operations Management:
Responsible for analyzing software asset/license data, ensuring any variances flagged up on
exception reports are investigated and action taken within agreed timescales. Responsible for
accurate data analysis related to Software Assets of the organization and timely action to the
organizational monitoring and control. This role provides on the ground, day to day analysis and
support, i.e.
1. Collaborate with Product Manager and other stakeholders to understand the software needs
and ensure they are adequately met.
2. Daily operational SAM activities including tracking of s/w license procured Vs deployment
summary reports, license compliance monitoring.
3. Carry out software asset management processes, including detailed analytics of contracts,
usage and deployment data, forecast and budgets.
4. Strong license knowledge in Microsoft. Basic knowledge on IBM & Oracle licensing and
manage Business software licensing management.
5. Internal stakeholder co-ordination relating to missing details.
6. Be responsible to produce timely agreed KPI’s / Management Dashboard and strive well to
achieve the agreed target level.
7. Be on lookout for improvement opportunity to design/develop automation, simplification in
order to optimize.
8. Manage request queue/tickets and meet the agreed upon SLA’s.
9. Co-ordinating with relevant stakeholders related to license deployed/consumption activities.
10. Performing Quality check of the existing deployment reports
11. Performing day-to-day administrative tasks such as maintaining information files and
updating documentation
12. Must have knowledge on Maintenance/Subscription Renewal, Purchase Request and
procurement process.
13. Accountability and ownership of all activities performed
14. Manage and control IT Risk and contribute to cost reduction initiatives.
15. Work with Procurement teams, Publisher reps and license managers.
16. Refine, maintain and adhere to policies, processes and best practices to enable appropriate
management of IT Assets with respect to risk, cost and compliance.
17. Ensuring adherence to legal and statutory requirements of IT assets usage
18. Ensure optimal utilization of software assets
19. Management of internal S/W transfers and usage
20. Review and validation of S/W request from availability and IT infrastructure perspective
21. Provide advice and coordinate with BLs’ SPOCs on their software requirement
22. Investigation and clarification with the software publishers on contracts and license policy
23. Develop market intelligence for alternatives
24. Responsible for periodic review and control procedures to ensure process compliance
25. Ensure contracts with vendors are maintained, tracked and renewed on time
26. Basic knowledge on discovery tool and configuration management tools
Relationship Management
Demonstrate a genuine curiosity about our clients’/ internal partners’ needs.
Communicate with respect with all your stakeholders.
Efficiency Management
Participate and contribute to develop and implement software license optimization activities
to reduce cost and improve efficiency.
Initiate and contribute to achieve process efficiency through innovative ideas and
automation.
