Job Title: Desktop Support Engineer
Location: Chennai (Work From Office)
Job Type: Full-Time
Experience: 0–2 Years
About the Role
We are looking for a proactive and technically skilled Desktop Support Engineer to provide
first-level technical support to end users. The ideal candidate will be responsible for
installing, configuring, maintaining, and troubleshooting desktops, laptops, printers, and
other IT infrastructure while ensuring smooth day-to-day operations.
Key Responsibilities
- Install, configure, and maintain desktop computers, laptops, printers, and peripheral
devices.
- Diagnose and resolve hardware, software, and network-related issues.
- Install, configure, and troubleshoot Windows operating systems and common
software applications.
- Provide first-level support for email, Microsoft Office, browsers, and other business
applications.
- Configure and support LAN, Wi-Fi, VPN, and network connectivity issues.
- Perform system upgrades, software installations, and security updates.
- Manage user accounts, password resets, and access permissions.
- Maintain IT asset inventory and documentation.
- Install and troubleshoot antivirus software and endpoint security tools.
- Coordinate with vendors for hardware repairs and warranty support.
- Ensure timely resolution of support tickets while maintaining SLA compliance.
- Assist in onboarding and offboarding employees by preparing and configuring IT
equipment.
- Perform routine preventive maintenance on IT systems and equipment.
- Support audio/video conferencing systems and meeting room setups when required.
Required Skills
- Good knowledge of Windows 10/11 operating systems.
- Basic understanding of computer hardware and peripherals.
- Knowledge of Microsoft Office 365 and Outlook.
- Familiarity with Active Directory, user management, and Group
Policies is an added advantage.
- Basic understanding of TCP/IP, DNS, DHCP, LAN/WAN, and Wi-Fi networking.
- Knowledge of printer installation and troubleshooting.
- Understanding of antivirus and endpoint security solutions.
- Basic knowledge of remote desktop support tools.
- Strong analytical and troubleshooting skills.
- Good communication and customer service skills.
Preferred Qualifications
- Diploma, B.Sc., BCA, BE, or B.Tech in Computer Science, Information Technology,
Electronics, or a related field.
- 0–2 years of experience in Desktop Support, IT Support, or Help Desk.
- Freshers with strong technical knowledge are encouraged to apply.
- Certifications such as CompTIA A+, Microsoft, or CCNA are an added advantage.
What We Offer
- Opportunity to work in a collaborative IT environment.
- Hands-on exposure to enterprise IT infrastructure.
- Career growth and learning opportunities.
Pay: From ₹20,000.00 per month
Work Location: In person
