Company Profile : Prama Instruments Pvt. Ltd. is an ISO 9001:2015 certified company with extensive experience in analytical laboratory requirements. The company provides products and solutions across gas management systems, microfiltration, generators and air dryers, chromatography consumables, laboratory instruments, vacuum pumps, laboratory furniture, precision engineering and turnkey laboratory solutions.
CEO Desk Executive / Customer Relationship Manager
Location: Rabale, Navi Mumbai
Experience: 2–5 Years | Employment: Full-time
Department: CEO Office / Customer Relations
Key Responsibilities
Manage CEO calendar, meetings, calls, correspondence, and follow-ups.
Handle customer enquiries, orders, complaints, and escalations.
Coordinate with Sales, Service, Production, Accounts, and other teams.
Maintain key customer relationships and ensure timely resolution.
Prepare daily/weekly/monthly MIS reports, trackers, presentations, and updates.
Maintain customer records, documentation, and confidential information.
Requirements
Graduate in any discipline; MBA/PGDM preferred.
2–5 years’ experience in CRM, executive coordination, sales coordination, MIS, or similar roles.
Excellent English communication and professional email/telephone etiquette.
Good knowledge of MS Excel, Word, PowerPoint, and CRM/ERP.
Strong coordination, follow-up, multitasking, and organizational skills.
Presentable, proactive, responsible, and customer-focused.
Key Skills: CRM | CEO Coordination | MIS | Customer Relations | Follow-up | Communication | MS Excel | CRM/ERP | Documentation
Pay: ₹200,000.00 - ₹400,000.00 per year
Work Location: In person
