Job Description – Reception Manager
Position: Reception Manager (Hospital)
Department: Front Office / Reception
Organization: Raigad Hospital & Research Centre
Address: Raigad Hospital & Research Centre, Near Bhivpuri Road Railway Station Karjat, District Raigad – 410201, Maharashtra, India.
Job Summary
The Reception Manager is responsible for managing the hospital's front office operations, ensuring excellent patient service, smooth registration and admission processes, efficient staff supervision, and coordination with all clinical and non-clinical departments to provide a seamless patient experience.
Key Responsibilities
- Supervise the day-to-day operations of the hospital reception and front office.
- Ensure prompt, courteous, and professional assistance to patients and visitors.
- Oversee patient registration, admissions, discharges, and appointment scheduling.
- Manage reception staff duty rosters, attendance, and performance.
- Handle patient queries, complaints, and escalations effectively.
- Coordinate with OPD, IPD, Emergency, Billing, Nursing, Medical Records, and other departments.
- Ensure accurate patient data entry in the Hospital Information Management System (HIMS).
- Monitor patient waiting time and improve service efficiency.
- Maintain confidentiality of patient information and hospital records.
- Ensure compliance with NABH standards, hospital policies, and statutory requirements.
- Train and mentor reception staff on customer service and hospital protocols.
- Prepare daily, weekly, and monthly operational reports.
Qualification
- Graduate in any discipline.
- MBA/PG Diploma in Hospital Administration or Healthcare Management will be preferred.
Experience
- Minimum 5 years of experience in hospital reception/front office management.
- Experience in a NABH-accredited hospital is preferred.
Required Skills
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Knowledge of hospital registration, admission, discharge, and billing processes.
- Proficiency in HIMS and MS Office.
- Strong organizational, problem-solving, and customer service skills.
- Ability to work under pressure and in rotational shifts.
Reporting To
Hospital Administrator / Operations Manager
Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person
