Company Name: XLNC Exotic Inc
Job Title: SD Stay Associate
Location: Jalandhar, Punjab (Office-Based)
US Night Shift: 9:00PM - 6AM (1 hour break including)
Working Days: Monday to Saturday
Please note: Kindly apply only if you are comfortable working in a night shift
Job Summary
We are looking for customer-focused and fluent English-speaking BPO Executives to handle international inbound customer support processes. The role involves assisting global customers, resolving queries, and ensuring a high level of customer satisfaction while working in a night-shift environment.
Key Responsibilities
- Handle inbound calls from international customers professionally
- Understand customer issues and provide accurate resolutions
- Respond to customer queries related to products, services, billing, or orders
- Maintain call quality, compliance, and customer satisfaction standards
- Document customer interactions accurately in CRM systems
- Escalate unresolved issues to the concerned team when required
- Follow company policies, scripts, and process guidelines
Required Skills & Qualifications
- Excellent verbal communication skills in English
- Strong listening and problem-solving abilities
- Customer-oriented and professional attitude
- Basic computer knowledge (CRM, MS Office, email handling)
- Willingness to work in night shifts
- Prior experience in International BPO / Voice Process preferred
- Freshers with good communication skills are welcome
Education
- Minimum qualification: Graduate
Key Skills
International BPO, Voice Process. Night Shift / US Shift, Inbound Calls, Customer Support, CRM Tools, Call Handling, Accent Neutralization, Customer Satisfaction, Rotational Week Off
Performance Metrics
- Call quality and compliance score
- Customer satisfaction (CSAT)
- Adherence to schedule and productivity targets
Perks & Benefits
- Competitive salary package
- Performance-based incentives
- Paid training for international process
- Growth opportunities to Team Lead / QA / Trainer roles
- Supportive and professional work environment
Ideal Candidate Profile
- Comfortable speaking with international customers
- Ready to work in a night-shift environment
- Immediate joiners preferred
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- Do you have experience in an International Voice Process?
- Are you comfortable with permanent night shifts?
- How many years of customer service experience do you have?
- Are you available for immediate joining?
Work Location: In person
