Job Description – Front Office Guest Relationship Executive (GRE)Position
Front Office Guest Relationship Executive (GRE)
Organization: Hotel Opulence Kalinga, KA Group
Location: Patia, Bhubaneswar, Odisha
Experience: 1–5 Years
Employment Type: Full-Time
Salary: Best in Industry
Benefits: Food & Accommodation Provided
About Hotel Opulence Kalinga
Hotel Opulence Kalinga, a prestigious hospitality venture of KA Group, is committed to delivering exceptional guest experiences through world-class hospitality, modern amenities, and personalized service. We are looking for enthusiastic and customer-focused professionals to join our Front Office team and uphold the highest standards of guest satisfaction.
Job Summary
The Front Office Guest Relationship Executive (GRE) will be responsible for creating a warm and professional first impression for guests while ensuring seamless front office operations. The role involves managing guest check-ins and check-outs, reservations, handling guest queries, coordinating with internal departments, resolving guest concerns, and maintaining exceptional hospitality standards to enhance the overall guest experience.
Key Responsibilities
- Welcome guests with professionalism and ensure a memorable arrival and departure experience.
- Handle guest check-in, check-out, room allocation, and registration procedures accurately.
- Manage room reservations, cancellations, modifications, and booking confirmations.
- Answer telephone calls, emails, and walk-in inquiries promptly and courteously.
- Coordinate with Housekeeping, Food & Beverage, Maintenance, and other departments to ensure smooth guest services.
- Resolve guest complaints, requests, and feedback efficiently while maintaining high service standards.
- Maintain accurate guest records, billing details, and daily front office documentation.
- Operate Hotel Property Management System (PMS) such as IDS, Opera, eZee, or similar software.
- Process guest payments, cash handling, billing, and daily shift closing activities.
- Promote hotel rooms, banquet facilities, restaurant services, conference facilities, and other hotel offerings.
- Upsell room categories and hotel services to maximize occupancy and revenue.
- Coordinate VIP arrivals, special requests, airport transfers, and guest preferences.
- Ensure cleanliness, presentation, and professional appearance of the reception and lobby area.
- Maintain confidentiality of guest information and comply with hotel policies.
- Support banquet, conference, and event guest coordination whenever required.
- Follow all hotel SOPs, safety regulations, grooming standards, and quality service protocols.
- Build positive relationships with guests to encourage repeat business and positive online reviews.
Required Qualifications
- Graduate or Diploma in Hotel Management, Hospitality Management, Tourism, or a related discipline.
- 1–5 years of experience in Front Office, Guest Relations, Reception, or Hotel Operations.
- Experience in business hotels, boutique hotels, or 3-Star/4-Star hotels is preferred.
Required Skills
- Excellent communication skills in English, Hindi, and Odia.
- Strong customer service orientation with a pleasant and professional personality.
- Excellent interpersonal and relationship management skills.
- Proficiency in MS Office and Hotel PMS software.
- Knowledge of reservation management and guest handling procedures.
- Strong problem-solving and conflict resolution abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Good organizational and time management skills.
- Professional grooming and positive attitude.
- Willingness to work rotational shifts, weekends, and public holidays.
Preferred Skills
- Experience handling OTA bookings through MakeMyTrip, Goibibo, Booking.com, Agoda, and similar platforms.
- Knowledge of online reputation management and guest review handling.
- Experience in upselling rooms, banquet bookings, and hotel services.
- Familiarity with hospitality quality standards and customer engagement practices.
Key Performance Indicators (KPIs)
- Guest Satisfaction Score (GSS)
- Check-in and Check-out Turnaround Time
- Guest Complaint Resolution Time
- Online Guest Review Ratings
- Room Occupancy Support through Reservations
- Upselling Revenue Achievement
- Billing and Cash Handling Accuracy
- Repeat Guest Ratio
- Reservation Accuracy
- Front Office Audit Compliance
- Adherence to SOPs and Grooming Standards
Why Join Hotel Opulence Kalinga?
- Competitive salary with attractive incentives.
- Free Food & Accommodation.
- Professional training and career development opportunities.
- Growth prospects within KA Group.
- Positive, collaborative, and professional work environment.
- Opportunity to build a rewarding career in the hospitality industry.
Apply - [email protected]
Pay: ₹11,000.00 - ₹13,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Paid time off
Work Location: In person
