- Responsible to support and develop business of Express Courier in a manner that supports our goal of being Company of Choice
- Manage service quality and monitor satisfaction levels for key customers, accompany Field Sales visit clients or prospective clients
- Ensure effective customer service through a process oriented approach that delivers reliable and consistent service.
- Ensures direct reports negotiate, prepare and issues most favorable buying rate quotations internally and externally with Truck Vendors/Co-loaders
- Manages the business processes used to ensures the accuracy of reaching invoices to Customers, always monitor Customer Experience and if challenges must be addressed reporting manager as well Corporate office
- Establishes, monitors, and revises policies, procedures, and service standards for station operations; Directs and ensures compliance with established ICL -SBM corporate policies, procedures, and standards in accordance with government regulations.
- Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Experience:
- total work: 1 year (Preferred)
Work Location: In person
