Greetings from 3GHR Services!!
We are hiring "Client Concierge."
Job Title: Client Concierge
Location: Hyderabad,
Reports To: CEO / Head of Client Experience
Employment: Type Full-Time
Experience: 2–5 years in luxury hospitality, concierge services, or premium client servicing
Key Responsibilities:
1. Service Design & Setup
- Design and structure the end-to-end concierge service offering.
- Define service scope, categories, workflows, and Standard Operating Procedures (SOPs).
- Identify, evaluate, and onboard premium vendors across:
- Travel & Hospitality
- Dining & Entertainment
- Events
- Healthcare
- Wellness & Fitness
- Luxury Gifting
- Conduct internal pilot programs to validate service processes before client launch.
- Develop Service Level Agreements (SLAs), request tracking mechanisms, and escalation procedures to ensure service consistency.
2. Client Servicing & Experience
Manage and fulfill a wide range of lifestyle and personal assistance requests, including:
- Domestic & international travel bookings
- Flight reservations and customized itineraries
- Restaurant reservations and exclusive event access
- Healthcare appointments and specialist referrals
- Luxury gifting and special occasion planning
- Wellness, fitness, and lifestyle services
Additional responsibilities:
- Deliver personalized, high-touch experiences tailored to each client's preferences.
- Build long-term client relationships through exceptional service.
- Maintain complete confidentiality, discretion, and professionalism in every interaction.
3. Vendor & Partner Management
- Build and manage a curated network of premium service providers.
- Negotiate preferential pricing, exclusive benefits, and priority access for clients.
- Monitor vendor performance and ensure adherence to quality standards.
- Resolve service issues promptly and implement corrective actions when required.
4. Process & Operations
- Develop and continuously improve SOPs for service delivery.
- Establish turnaround time benchmarks and quality control measures.
- Maintain accurate records of client requests, preferences, feedback, and service history.
- Analyze service data to identify trends and recommend continuous improvements.
5. Scale-Up & Client Rollout
- Collaborate with leadership to develop and package concierge offerings as a premium value-added service.
- Support relationship managers in onboarding clients and promoting concierge services.
- Position the concierge function as a key differentiator in the overall client experience strategy.
Required Skills & Qualifications
- Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, Luxury Brand Management, or a related field.
- 5+ years of experience in Concierge Services, Luxury Hospitality, Lifestyle Management, Guest Relations, Relationship Management, or Premium Customer Service.
- Excellent communication and interpersonal skills.
- Strong vendor management and negotiation abilities.
- Exceptional organizational and multitasking skills.
- Ability to manage multiple client requests while maintaining service excellence.
- High level of professionalism, discretion, and attention to detail.
- Proficiency in Microsoft Office and CRM/service management tools.
Preferred Background
Candidates with experience in any of the following industries are preferred:
- Luxury Hospitality
- Five-Star Hotels
- Private Banking & Wealth Management
- Luxury Travel
- Lifestyle Concierge Services
- Premium Membership Services
- Luxury Retail
- Aviation (Premium/VIP Services)
Pay: ₹300,000.00 - ₹500,000.00 per year
Work Location: In person
