Position : Receptionist/ Administrator
Company : Derrick Jones Management (New Zealand | IND)
Job Location : Kochi, Kerala
Preferred Experience : 0-2 years in handling customers, inside sales
Required : Excellent Communication | Passionate to deal with people | Positive Attitude | Ability to Manage Multiple tasks | Great Phone Etiquette| Smiling Face | Professional Standards Pleasant & Polite | Excellent Interpersonal Skills Ambitious Mind | Encouraging & Vibrant | Smart & Enthusiastic
Education : Any Degree/PG
Compensation & Benefits : Industry Standards (Competitive Pay )
We are looking for a dynamic and customer-oriented Business Support Coordinator to manage sales, customer relationship, front desk operations, handle inquiries, and assist with cold calling for business development. The ideal candidate will have excellent communication skills and a proactive approach to customer service and lead generation.
Key Responsibilities:
Cold Calling & Inquiry Handling:
Make outbound calls to potential clients/customers for lead generation and follow-ups.
Provide information about company products/services and address customer inquiries.
Maintain a database of customer interactions and update records in CRM or spreadsheets.
Follow up on inquiries received via phone, email, or in-person visits.
Assist the sales and marketing team in identifying potential business opportunities.
Gather customer feedback and report insights to management.
Tele calling
Front Desk & Administrative Duties:
Greet and assist visitors in a professional and welcoming manner.
Maintain a professional and friendly demeanor with strong customer service skills.
Manage phone calls, emails, and direct inquiries to the relevant department.
Maintain an organized reception area and handle administrative tasks such as scheduling appointments, data entry, and documentation.
Handle incoming and outgoing mail and courier services.
Coordinate with various departments to ensure smooth office operations.
Requirements:
Bachelor’s degree preferred.
Freshers or candidates with up to 1 year of experience in a similar role.
Strong verbal and written communication skills.
Comfortable making outbound calls and handling customer inquiries.
Proficiency in MS Office (Word, Excel, Outlook) and CRM software.
Good organizational and multitasking abilities.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- handling front office & customers: 1 year (Preferred)
- total: 1 year (Preferred)
Language:
- English (Preferred)
- Malayalam (Preferred)
Work Location: In person
