Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Epic Systems
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with different teams, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage in problem-solving activities, utilizing your expertise to enhance system functionality and user experience, while also documenting your findings and solutions for future reference.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities and foster a culture of continuous improvement.
- Monitor system performance and proactively identify areas for enhancement to ensure optimal functionality.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in EPIC Systems.
- Must To Have Skills: Epic Healthy Planet
- Strong analytical skills to troubleshoot and resolve complex software issues.
- Experience with system integration and data flow management.
- Ability to work collaboratively in a team-oriented environment.
- Familiarity with software development life cycle and agile methodologies.
Additional Information:
- The candidate should have minimum 5 years of experience in EPIC Systems.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
