Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Salesforce Marketing Cloud
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to ensure the smooth operation of critical applications. The position demands continuous engagement with system performance and user needs, fostering a dynamic environment where problem-solving and system stability are prioritized throughout the day.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional communication to ensure alignment on issue resolution and system improvements.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.
- Monitor system health and proactively identify potential risks to prevent disruptions.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Salesforce Marketing Cloud.
- Experience with campaign management and customer journey mapping within marketing platforms.
- Strong troubleshooting skills to diagnose and resolve complex software issues.
- Ability to analyze system logs and performance metrics to identify root causes.
- Familiarity with integration techniques and data synchronization across multiple systems.
- Excellent communication skills to effectively collaborate with diverse teams and stakeholders.
Additional Information:
- The candidate should have minimum 5 years of experience in Salesforce Marketing Cloud.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
