Novaneo Hospital is seeking a professional, empathetic, and organized Front Desk Executive to serve as the first point of contact for our patients and visitors. As the face of our hospital, you will play a crucial role in ensuring a smooth patient experience from arrival to departure.
Position Overview
- Role: Front Desk Executive
- Salary: ₹20,000 – ₹30,000 per month
- Location: Budh Vihar, Delhi
- Website: www.novaneo.in
- Address: Block-A, Plot No. 29-30, Kanjhawala Rd, Budh Vihar Phase I, Delhi, 110085
Key Responsibilities
- Patient Admissions: Greet patients warmly, manage the registration process, and guide them through the necessary paperwork for OPD or IPD.
- Appointment Management: Coordinate doctor schedules and manage appointments via phone, email, or in-person walk-ins.
- Inquiry Handling: Professionally answer telephonic inquiries regarding hospital services, room availability, and billing.
- Billing & Coordination: Prepare patient bills, handle cash/digital payments accurately, and coordinate with insurance desks for TPA approvals.
- Queue Management: Maintain a calm and organized waiting area, ensuring patients are seen in a timely manner.
- Administrative Support: Maintain patient records, update the hospital database, and manage incoming/outgoing couriers or documents.
Requirements & Qualifications
- Education: Graduate in any discipline. A diploma in Hospital Administration is a plus.
- Experience: 1–4 years of experience in front-office operations, preferably within a hospital, clinic, or hospitality environment.
- Soft Skills:
- Exceptional communication skills (Hindi and English).
- Empathetic attitude with the ability to handle stressed or anxious patients calmly.
- Polished appearance and professional etiquette.
- Technical Skills: Proficiency in MS Office (Excel, Word) and familiarity with Hospital Information Systems (HIS) or billing software.
- Availability: Must be willing to work in rotational shifts if required.
Why Work With Us?
- Opportunity to work in a modern, patient-centric healthcare facility.
- A professional and supportive work environment.
- Growth opportunities within the administrative and operations departments.
How to Apply:
Eligible candidates are invited to visit the hospital premises at Budh Vihar Phase I with an updated resume. or share their resume via email/phone no [[email protected]/09354737475]
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
