Job Summary
The Hardware Service Engineer is responsible for installation, diagnosis, troubleshooting, repair, preventive maintenance, and support of laptops, desktops, printers, scanners, and related IT peripherals at customer locations or service centers. The engineer must ensure timely issue resolution while maintaining high customer satisfaction and adherence to service-level agreements (SLAs).
Key Responsibilities
Hardware Support
- Diagnose and repair desktop and laptop hardware issues.
- Replace faulty components such as:
- Motherboards
- RAM
- HDD/SSD
- SMPS
- Keyboards
- LCD/LED panels
- Batteries
- Cooling fans
- Hinges and related components
- Perform preventive maintenance of IT equipment.
Printer & Scanner Support
- Install, configure, and troubleshoot:
- Laser printers
- Inkjet printers
- Multifunction printers (MFPs)
- Flatbed and document scanners
- Replace consumables and spare parts where applicable.
- Diagnose paper jams, print-quality issues, connectivity problems, and scanner errors.
Software & Operating System Support
- Install and configure Windows operating systems.
- Install device drivers and application software.
- Perform OS formatting, backup, restoration, and recovery.
- Configure antivirus software and apply Windows updates.
Networking Support
- Configure LAN connectivity.
- Troubleshoot network connectivity issues.
- Configure printers over USB and network.
- Support basic Wi-Fi connectivity.
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Required Technical Skills
- Laptop hardware troubleshooting
- Desktop hardware troubleshooting
- Printer servicing
- Scanner servicing
- Windows 10/11 installation and troubleshooting
- BIOS configuration
- Driver installation
- Data backup and restoration
- LAN troubleshooting
- Peripheral installation
- Hardware diagnostics
- Preventive maintenance
Soft Skills
- Good communication skills
- Customer service orientation
- Problem-solving ability
- Time management
- Ability to work independently
- Team player
- Willingness to travel
Preferred Knowledge
- HP, Dell, Lenovo, Acer, Asus laptops/desktops
- Canon, Epson, HP, Brother, Ricoh, Kyocera printers
- Barcode printers and scanners (added advantage)
- Remote support tools
- IT asset management
Working Conditions
- Field service/customer site visits
- Travel within assigned territory
- Ability to lift and handle IT equipment safely
- Flexible working hours based on service requirements
Preferred Candidate Profile
- Strong troubleshooting and analytical skills.
- Positive attitude and customer-focused approach.
- Ability to work under pressure and meet service deadlines.
- Willingness to learn new technologies and products.
- Valid two-wheeler driving licence (preferred for field engineers).
Pay: ₹20,000.00 - ₹30,000.00 per month
Experience:
- Hardware Services: 3 years (Preferred)
Work Location: In person
