Roles & Responsibilities
- Manage end-to-end B2B order processing, dispatch coordination, and timely order fulfillment.
- Monitor marketplace operations across platforms such as Blinkit, Zepto, Amazon, Tata 1mg, and others while ensuring SLA compliance.
- Coordinate with logistics partners for pickups, deliveries, appointment scheduling, and issue resolution.
- Track and manage RTO, RTV, returns, pending putaway cases, and other operational exceptions.
- Prepare and maintain operational MIS reports, identify process gaps, and support continuous improvements.
- Collaborate with internal teams and external stakeholders to ensure smooth day-to-day operations and timely escalations.
Ideal Candidate
Strong E-commerce / D2C Supply Chain / Marketplace Operations profiles
Mandatory (Experience 1) – Must have minimum 1+ years of experience in E-commerce B2B Operations, Marketplace Operations, Supply Chain Operations, or D2C Operations.
Mandatory (Experience 2) – Must have hands-on experience in end-to-end order processing, dispatch coordination, fulfilment, and marketplace operations.
Mandatory (Experience 3) – Must have experience managing marketplaces such as Blinkit, Zepto, Amazon, Tata 1mg, or similar platforms and ensuring SLA compliance.
Mandatory (Experience 4) – Must have hands-on experience coordinating with logistics/transportation partners for pickups, deliveries, appointment scheduling, and issue resolution.
Mandatory (Experience 5) – Must have experience handling RTO, RTV, returns, pending putaway, and other operational exceptions.
Mandatory (Experience 6) – Strong hands-on experience in MS Excel, including Pivot Tables, XLOOKUP/VLOOKUP, and SUMIFS, along with MIS reporting and operational analysis.
Mandatory (Experience 7) – Must demonstrate strong stakeholder coordination, follow-ups, problem-solving, escalation management, and cross-functional collaboration while working against defined SLAs.
Preferred (Tools) – Hands-on experience with Uniware/Unicommerce, ClickPost, or similar OMS/WMS platforms will be preferred.
Preferred (Domain) – Candidates from D2C, E-commerce, FMCG, Consumer Internet, Health & Wellness, or Marketplace businesses will be preferred.
Pay: ₹123,308.94 - ₹500,000.00 per year
Application Question(s):
- Which marketplaces have you directly managed — what was your roles in managing these platforms?
- Have you handled end-to-end order processing, dispatch coordination, and order fulfilment? Please briefly explain your responsibilities.
- What is your notice period in days? (30)
- What is your current CTC in LPA?
- What is your expected CTC in LPA? (5)
Experience:
- overall: 1 year (Required)
Work Location: In person
