Key ResponsibilitiesCustomer Handling
- Interact with customers through calls, WhatsApp, email, and other communication channels.
- Understand customer requirements such as destination, travel dates, budget, number of travelers, and preferences.
- Recommend suitable domestic and international holiday packages.
- Provide detailed information about destinations, hotels, transportation, sightseeing, and package inclusions.
Sales & Business Development
- Generate and follow up on travel sales leads.
- Convert enquiries into confirmed holiday bookings.
- Present travel packages and customized itineraries to customers.
- Handle customer questions and sales objections professionally.
- Negotiate with customers while maintaining company pricing and margins.
- Achieve assigned daily, weekly, and monthly sales targets.
- Upsell additional services such as hotels, activities, transfers, and travel add-ons where appropriate.
Lead Management
- Maintain an updated database of customer enquiries and prospects.
- Follow up regularly with interested customers.
- Track the complete sales cycle from enquiry to booking.
- Update lead status and sales activities in the CRM or company tracking system.
- Ensure timely follow-ups to maximize conversion opportunities.
Customer Relationship Management
- Build strong relationships with customers before and after bookings.
- Coordinate with internal travel/operations teams to ensure accurate booking information.
- Address basic customer concerns and coordinate resolutions when required.
- Encourage repeat bookings and customer referrals.
- Maintain a high level of customer satisfaction.
Key Requirements
- 6 months to 3 years of experience in sales.
- Experience in travel sales, holiday packages, tourism, tele-sales, inside sales, or business development is preferred.
- Excellent verbal and written communication skills.
- Fluency in English, Hindi, and Telugu.
- Strong convincing and negotiation abilities.
- Good customer-handling and relationship-management skills.
- Strong follow-up and lead-conversion skills.
- Target-oriented and self-motivated.
- Basic computer knowledge and familiarity with CRM/MS Office tools.
- Willingness to work from the Begumpet office.
Preferred Skills
- Travel & tourism knowledge
- Holiday package sales
- Inside sales
- Lead generation
- Customer relationship management
- Negotiation and persuasion
- Sales presentation
- Follow-up and conversion
- CRM handling
- Target achievement
Pay: ₹25,000.00 - ₹40,000.00 per month
Work Location: In person
