This role owns the full product lifecycle for QAD's Copilot, Search, and Conversational Analytics capabilities — from architecture through to market launch. You will define what gets built, why it matters to manufacturing users, and how it reaches them: shaping the product vision, driving engineering delivery, and partnering with GTM to ensure adoption.
The intelligence that powers these surfaces — how queries are understood, how manufacturing context is assembled, how data is retrieved, and how responses are generated — is where QAD's AI moat is built. You will need to engage deeply with these layers, not as an engineer but as the product owner who defines the contracts, quality standards, and sequencing decisions that determine whether they work in production at enterprise scale.
You will report to the Head of Platform Product, with day-to-day direction from the Director of the AI Platform org. This role is evaluated through the quality of your product thinking, your influence on engineering direction, and the outcomes you drive in the market.
The Opportunity
Manufacturing users today cannot query their own operations without analysts, BI tools, or pre-built reports. QAD's AI platform changes this — but only if the Copilot and Search layer is built correctly and lands with users. You will own both sides of that equation.
Define the semantic search and conversational analytics product that allows manufacturing users to query operational data — orders, inventory, suppliers, quality records — in natural language, without SQL or BI expertise
Own the intelligence contract: how queries are understood, how manufacturing context is assembled, how retrieval is orchestrated, and how responses are grounded in governed data — the foundational decisions that determine product quality at scale
Drive the Copilot from concept to customer — including the contextual layer architecture, the grounding contract against the platform's Semantic Layer, and the GTM motion that gets it adopted in manufacturing workflows
Build the feedback loops that make the product smarter over time: how recurring query patterns surface ontology gaps, how session analytics drive prioritisation, and how discovery findings translate into product improvements
Establish QAD's conversational analytics presence in market — working with GTM to define positioning, enablement, and the narrative that differentiates QAD's intelligence layer from horizontal AI tools
Key Responsibilities
Copilot & Conversational Analytics
Own the product definition for QAD's Copilot: how queries are understood, context assembled, data retrieved, and responses generated — specifying the contracts that engineering builds against
Define the grounding contract: the rules that ensure every Copilot response cites governed manufacturing data, not hallucinated inference — including confidence signalling and graceful fallback behaviour
Drive the conversational analytics strategy: how natural language queries translate into analytical results across manufacturing data domains without exposing SQL or BI complexity to the user
Specify the disambiguation model: how the Copilot handles ambiguous queries, missing context, and conflicting data signals in real manufacturing workflows
Search
Own the product definition for QAD's semantic search layer: indexing strategy, query understanding, entity recognition, ranking, and result structure across manufacturing data domains
Define the search intent taxonomy — operational (find order, trace shipment), analytical (show trends, compare periods), and diagnostic (why is this delayed, what caused this variance) — and specify result formats by intent type
Drive the federated search architecture: how results from ERP operational data, analytical stores, and the knowledge graph are ranked and merged into a coherent, useful response
Discovery, Delivery & GTM
Maintain a structured customer discovery programme — extracting real manufacturing query patterns and translating findings into specific product and architecture implications
Own the product backlog: writing stories to Staff Engineer level of specificity — API contracts, state machines, data flows, edge cases — that engineering can build without verbal clarification
Partner with GTM to define the launch and adoption strategy for Copilot and Search: positioning, sales enablement, onboarding playbooks, and the narrative that lands with manufacturing buyers
Define the quality framework for these surfaces: what signals matter for product performance — retrieval relevance, grounding rate, latency distribution — and how they inform roadmap decisions
Stakeholder Management & Managing Up
Proactively surface dependencies, risks, and scope changes to the Director and Head of Platform Product — with a resolution proposal, not just an escalation
Communicate product and architecture decisions clearly to non-technical stakeholders — translating trade-offs into business implications without jargon
Build credibility with Engineering, Architecture, and GTM through the quality and precision of written work
