JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Group Operations Lead – Property Accounting (AMER Region)
Overview
Lead and transform property accounting operations across the Americas region, driving operational excellence through strategic leadership, innovative solutions, and stakeholder partnership. This senior leadership role oversees comprehensive Finance & Accounting processes with accountability for delivering world-class service while building high-performing teams and fostering a culture of continuous improvement.
Key Responsibilities
Strategic Leadership & Operational Excellence
Direct end-to-end property accounting operations for the AMER region, including Accounts Payable, Accounts Receivable, General Ledger, and Financial Reporting
Deliver consistent operational excellence, ensuring Service Level Agreements are met or exceeded monthly
Drive adoption of emerging technologies, particularly Generative AI, to achieve world-class operational delivery
Champion standardization and continuous improvement initiatives through industry benchmarking and transformation programs
Key focus on sustaining Quality throughout from teams consistently
Drive data driven approach across the span, accountants to show ownership as a Controller for assigned property. Empower team to provide true insights to business team to drive value added conversations end to end, other words, act as trusted advisor to partner effectively with business teams
Financial Ownership and P&L Accountability - Assume direct responsibility for portfolio budgeting, including strategic capacity and headcount planning, and maintain clear accountability for achieving P&L objectives
Governance Framework Development - Develop, implement, and continuously enhance governance frameworks to ensure alignment with JLL’s internal controls and industry best practices, proactively adapting these frameworks to address evolving operational demands and regulatory requirements
Operational Benchmarking - Obtain and sustain deep expertise in operational processes; systematically identify and act on opportunities to drive efficiencies through process standardization, transformation, continuous improvement initiatives and benchmarking against leading practices in comparable industries
Team Leadership & Development
Lead, motivate, and develop large-scale property accounting teams across the AMER region
Establish clear performance expectations and conduct regular performance evaluations
Develop people on core JLL values across the hierarchy, drive winning culture across.
Build succession planning strategies and actively participate in recruitment and talent acquisition
Maintain attrition rates below industry benchmarks through effective engagement and development initiatives
Coach and mentor team members, fostering a culture of proactive ownership and "First Time Right" methodology
Stakeholder Management & Business Partnership
Serve as the trusted advisor to business teams and clients across the AMER region
Build and maintain strategic stakeholder relationships to identify and resolve operational challenges. Liaise with Business teams, Onshore counterparts, Technology teams to design and implement best in class Operating model
Lead communication and engagement during service transitions and account onboarding. Exhibit One JLL, ONE Team approach always to mitigate/address risks seamlessly
Proactively communicate success stories, achievements & strategic insights to senior leadership to facilitate informed decision-making
Process Innovation & Risk Management
Challenge existing paradigms and develop innovative solutions, including automation initiatives
Identify optimization opportunities through data-driven insights and analytical tools
Ensure full compliance with internal and external audit requirements and control frameworks
Maintain working knowledge of Service Organization Controls Reporting (SOCR) guidelines
Anticipate risks and develop comprehensive mitigation strategies
Change Management
Act as a change management ambassador, aligning initiatives with organizational objectives
Drive organizational strategy implementation through tactical and strategic approaches
Establish robust operational structures and define frameworks aligned with strategic vision
Sounds like you? To apply you need to be/have the qualifications below.
Required Education & Experience
Qualified Accountant (CPA, CA, or equivalent) with 15+ years of relevant professional experience
Minimum 7 years in senior leadership roles within Finance & Accounting operations, leading E2E assignment independently
Deep subject matter expertise in property accounting, including Payables, Receivables, General Accounting, and Reporting
Six Sigma Black Belt or Green Belt certification (required)
Leadership & Management Competencies
Proven track record of leading large, diverse Finance & Accounting teams
Self-driven leadership with demonstrated ability to take calculated risks and deliver successful outcomes
Exceptional coaching and mentoring capabilities, including the ability to conduct challenging conversations
Experience managing organizational transitions and offshore business environments
Experience in driving change seamlessly across all levels impeccably, influence onshore and business teams to embrace new ways of working
Technical & Business Skills
Strong analytical acumen with strategic thinking and solution-oriented approach
Demonstrated capability to identify opportunities and drive continuous improvements to completion
Comprehensive understanding of business processes and ability to apply industry best practices
Proficiency in leveraging Generative AI and analytical tools for data-driven decision-making
Communication & Interpersonal Abilities
Exceptional communication skills with cultural awareness across diverse geographical regions
Established client management expertise with ability to build impactful relationships across organizational hierarchies
Ability to communicate with clarity, confidence, and precision while maintaining a stakeholder-centered approach
Personal Attributes
Flexibility and capacity to perform effectively under pressure while managing multiple priorities
Resilience when managing stringent deadlines and elevating performance expectations
Developmental, systematic, and methodical approach to responsibilities
Proactive and predictive mindset with strong risk management capabilities
Success Metrics
Consistently meet or exceed established KPIs monthly
Maintain attrition rates below industry benchmarks
Deliver service level commitments with minimal supervisory guidance
Successfully implement continuous improvement initiatives and automation solutions
Build robust succession plans across the organization
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
