About the Role:
The Local IT Manager is responsible for leading our LIT administrators to provide excellent customer service and responsible for resolving customer inquiries in a timely manner. The Local IT Team provides IT infrastructure support for all employees in the local office and within the region. The Local IT Manager is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, in person and via self-service mechanisims.
Working as part of the IT Operations group, this role interacts with multiple functions within the IT Operations group and with other groups within the wider IT team. In a day-to-day capacity, the Local IT Team Manager oversees the day to day operations and evaluates service delivered. The Local IT team are one of the first points of contact for internal business customers and ensure customer expectations are met or exceeded. The Local IT Manager is reponsible for ensuring defined metrics/benchmarks are met by staff and that standards and processes are followed to provide effective customer service. More generally this role has input on organizational structure and procedures to ensure a comprehensive and robust support model is established.
This role reports into the SVP of End User Compute.
Experience and Technical Skills
Education
Desired skills and expertise
Demonstrated commitment to continuous improvement and training
Strong verbal and written communication skills
Excellent presentation skills and an ability to engage audiences
Ability to build relationships and work well across functions
Experience in a collaborative team environment, accepting workload and responsibilities
Must be able to manage multiple assignments simultaneously and have strong organizational skills; ability to prioritize and oversee multiple initiatives in a fast-paced environment
Demonstrates a strong customer orientation, and strategic thinking with an entrepreneurial spirit
Demonstrates cross-functional expertise and the ability to thrive in a highly complex environment
What We Offer:
A challenging and rewarding role in an award-winning global business.
Opportunities for personal and professional career development.
Great working environment, competitive salary and benefits, and opportunities for educational support.
Be part of an industry leading global team, renowned for excellence.
Our Benefits
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and trength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
