Bengaluru, Karnataka
Job Summary
Manning committee approval no. - 2026-173.
- Provide Off line support to VGCS applications
- Be available and communicate with end users via telephone and email (Inbound and Outbound)
- Respond to and handle calls by phone or email in a professional and efficient manner
- Attend to functional and technical questions and issues that arise within the applications supported
- Diagnose BSM alarms, call and mail in Incident/Request management tool by following SOP's.
- Follow up and seek solutions for application issues – follow ups with different support teams
- Be responsible for effectively and efficiently managing the relationship with all involved stakeholders
- Follow defined escalation path for unresolved issues
- Take necessary actions to expedite the resolution process
- Incident, Change and Request Management process and working knowledge of SNOW tool.
- Bachelor degree in computer science or related field
- Excellent spoken and written skill in English
- 4-6 years of Technical Support/Application support experience
- Basic knowledge of Cloud Infrastructure support.
- Good analysis technical troubleshooting skills.
- Working knowledge on executing/writing basic SQL queries
- Basic programming skills in any technology
- Excellent communication, phone etiquettes and interpersonal skills
- Self-initiative, pro-active, hardworking, good attitude and be a team player
Open to work in shifts (Mostly morning and afternoon shifts)
Manning committee approval no. - 2026-173.
Key Responsibilities
Manning committee approval no. - 2026-173.
- Provide Off line support to VGCS applications
- Be available and communicate with end users via telephone and email (Inbound and Outbound)
- Respond to and handle calls by phone or email in a professional and efficient manner
- Attend to functional and technical questions and issues that arise within the applications supported
- Diagnose BSM alarms, call and mail in Incident/Request management tool by following SOP's.
- Follow up and seek solutions for application issues – follow ups with different support teams
- Be responsible for effectively and efficiently managing the relationship with all involved stakeholders
- Follow defined escalation path for unresolved issues
- Take necessary actions to expedite the resolution process
- Incident, Change and Request Management process and working knowledge of SNOW tool.
- Bachelor degree in computer science or related field
- Excellent spoken and written skill in English
- 4-6 years of Technical Support/Application support experience
- Basic knowledge of Cloud Infrastructure support.
- Good analysis technical troubleshooting skills.
- Working knowledge on executing/writing basic SQL queries
- Basic programming skills in any technology
- Excellent communication, phone etiquettes and interpersonal skills
- Self-initiative, pro-active, hardworking, good attitude and be a team player
Open to work in shifts (Mostly morning and afternoon shifts)
Manning committee approval no. - 2026-173.
Skill Requirements
Other Requirements
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