CRM Executive – Job Description
Job Title: CRM Executive
Location: Kozhikode
Salary: ₹8,000 – ₹10,000 per month
Job Summary
We are hiring a proactive CRM Executive to manage customer relationships, follow up with leads, and ensure smooth communication between customers and the organization. The ideal candidate should possess strong communication and coordination skills.
Key Responsibilities
- Manage and maintain customer databases and CRM records
- Follow up with leads, inquiries, and existing customers
- Coordinate with sales and counseling teams for lead updates
- Ensure timely response to customer queries and complaints
- Track customer interactions and update CRM software regularly
- Generate reports related to customer engagement and sales follow-ups
- Maintain strong customer relationships for better retention
Requirements
- Bachelor’s Degree in any discipline
- Good communication skills in Malayalam and English
- Basic knowledge of CRM software and MS Office
- Strong organizational and multitasking abilities
- Freshers and experienced candidates can apply
Preferred Skills
- Experience in customer support or CRM handling
- Problem-solving and interpersonal skills
- Ability to work in a target-oriented environment
- Good data management skills
Benefits
- Career growth opportunities
- Friendly and supportive work environment
- Performance-based incentives
- Training and development programs
Pay: ₹8,000.00 - ₹10,000.00 per month
Work Location: In person
