Location- Bangalore
Profile- Customer Service Associate
Experience Level – 2 years in Voice/Customer Support/BPO industry
CTC Range- upto 5-6 lpa (Depends on interview)
Qualification – Graduate / Postgraduate
Language Requirement – Fluent in Spanish (Verbal & Written)
Skills Required –
- Good communication and interpersonal skills
- Strong analytical and problem-solving ability
- Ability to handle inbound/outbound calls and customer queries
- Proficiency in MS Office / Excel
- Multitasking and teamwork capabilities
Roles & Responsibilities
- Handle inbound calls and support customer queries related to car buying
- Manage outbound calls for quotations and follow-ups
- Resolve customer complaints or escalate when required
- Maintain and update customer information in the system
- Route calls/emails to appropriate departments
- Assist in daily call center operations
- Provide support for vehicle donation and general inquiries
Shift Details
- US Shift (5:00 PM – 2:00 AM / 9:00 PM – 6:00 AM IST)
CTC
- Based on previous experience (Not exceeding 5-6 LPA)
Internal updates
Interview Process
- L1 Discussion (SME & Team) - Virtual
- L2 Onsite Interview - Virtual
- HR Discussion – Virtual / In person.
Fill in your details . (Mandatory)
Name:-
Contact no:-
Email Id:-
Qualification:-
Current location:-
Current organization name:-
Industry:-
Experience:-
CTC:-
Expected CTC:-
Offer in Hand:-
Notice Period :-
Negotiable Notice Period :-
Willing to Relocate:-
Are you available for the final round F2F?
Kindly attach a passport-sized photograph and your updated resume.
Thanks & Regards
Rani Gupta
Recruitment Manager
Mob-9211711380
Email ID:- [email protected]
Pay: ₹10,396.67 - ₹40,215.83 per month
Benefits:
Application Question(s):
- How many years of experience do you have in Voice Process, Customer Support, or BPO industry?
- Are you fluent in Spanish (both verbal and written)? Can you communicate with customers confidently in Spanish?
- Have you handled inbound and outbound customer calls before? Please explain your responsibilities
- Are you comfortable working in US Shift timings (5:00 PM – 2:00 AM or 9:00 PM – 6:00 AM IST)?
- Have you used MS Office, Excel, CRM, or customer support tools to manage customer information and queries?
- What is your CTC ?
- What is your Expected CtC ?
- What is your Current location ?
- What is your Notice Period ?
- Are you available for the final round F2F?
Work Location: In person
