JOB DESCRIPTIONOperations Manager – Facility Management
Location: Bangalore
Industry: Facility Management – Residential
Experience: 8–12+ Years
Qualification: Diploma / B.E. / B.Tech in Electrical, Mechanical, Civil or relevant technical field preferred
Job Summary
We are looking for an experienced Operations Manager to manage end-to-end facility management operations for large residential communities/apartments. The candidate should have strong technical knowledge, residential facility management experience, leadership skills and client/resident management capabilities.
Key Responsibilities
- Manage day-to-day operations of residential facilities and ensure smooth functioning of all services.
- Supervise technical, housekeeping, security, horticulture and other facility management teams.
- Manage MEP systems including electrical, plumbing, HVAC, DG, STP, WTP, RO and fire & life safety systems.
- Ensure preventive and corrective maintenance is carried out as per schedule.
- Monitor breakdowns, emergency situations and ensure timely resolution.
- Coordinate with clients, residents, RWA/association members and other stakeholders.
- Handle resident complaints, escalations and service-related issues effectively.
- Monitor vendors, AMC contractors and service providers and ensure SLA compliance.
- Ensure compliance with safety, statutory and operational requirements.
- Monitor manpower deployment, attendance, productivity and performance.
- Prepare and review MIS reports, maintenance reports, incident reports and operational dashboards.
- Control operational costs, consumables and maintenance expenses.
- Conduct regular site inspections and audits to maintain service quality.
- Identify operational gaps and implement corrective and preventive actions.
- Ensure proper documentation of equipment, maintenance schedules and service records.
- Train, guide and motivate site teams to improve operational performance.
- Coordinate during emergencies such as power failure, water issues, fire incidents and major equipment breakdowns.
- Ensure high standards of customer service and resident satisfaction.
Technical Skills Required
- Residential Facility Management
- MEP Operations & Maintenance
- Electrical Systems & DG
- HVAC
- Plumbing
- STP / WTP / RO
- Fire & Life Safety
- BMS
- Preventive & Breakdown Maintenance
- Vendor & AMC Management
- Energy & Utility Management
- SLA / KPI Management
- Budget & Cost Control
- Safety & Statutory Compliance
- MIS & Documentation
Soft Skills Required
- Strong leadership and team management
- Excellent communication and interpersonal skills
- Resident and client relationship management
- Problem-solving and decision-making
- Conflict and escalation management
- Vendor negotiation and coordination
- Crisis and emergency handling
- Planning and prioritization
- Customer-service orientation
- Ability to manage multiple teams and priorities
- Strong ownership and accountability
Preferred Candidate Profile
- 8–12+ years of overall experience in facility management.
- Strong experience in residential apartments / gated communities / large housing societies.
- Technical background with hands-on understanding of building services.
- Experience managing large manpower teams and multiple facility functions.
- Good exposure to client, resident and RWA interactions.
- Candidates with experience in integrated facility management operations will be preferred.
- Should be willing to handle operational emergencies and site-level escalations.
Pay: ₹60,000.00 - ₹80,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Provident Fund
Work Location: In person
