We are looking for a creative, proactive, and enthusiastic Social Media & Online Reputation Management (ORM) Intern to join our team. This internship provides an excellent opportunity to gain hands-on experience in social media management, content engagement, and digital reputation management. The ideal candidate will support the team in managing brand presence across social media platforms, monitoring audience conversations, and building positive online engagement for clients.
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Assist in managing social media platforms including Instagram, Facebook, LinkedIn, X (Twitter), and other digital channels.
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Monitor social media comments, mentions, reviews, and customer conversations to track brand sentiment.
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Support in responding to audience queries, comments, and feedback in a timely and professional manner.
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Assist in developing and executing social media engagement strategies to improve brand visibility and community interaction.
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Track social media trends, competitor activities, and industry updates to identify content and engagement opportunities.
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Support the creation of social media reports by analyzing key performance metrics and sharing insights.
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Assist in identifying potential reputation risks and escalating concerns to the relevant teams.
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Coordinate with internal teams such as Content, Creative, Marketing, and Customer Support to ensure consistent brand communication.
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Stay updated with emerging social media platforms, trends, tools, and best practices.
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Support ORM activities including online review management, sentiment tracking, and reputation enhancement initiatives.
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Currently pursuing or recently completed a Bachelor's degree in Marketing, Communications, Mass Media, Journalism, or a related field.
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Strong written and verbal communication skills.
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Basic understanding of social media platforms, digital marketing, and online communities.
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Creative mindset with an interest in content, trends, and audience engagement.
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Good analytical and research skills with attention to detail.
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Ability to multitask, prioritize tasks, and work in a fast-paced environment.
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Strong problem-solving skills and willingness to learn.
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Ability to work independently as well as collaboratively with cross-functional teams.
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Knowledge of social media management tools, analytics platforms, or ORM tools will be an added advantage.
