OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Your Impact:
In the Cyber Security support team, your responsibilities will include assisting customers in mitigating risks, maintaining trust, managing disruptions, and fortifying resilience against present and future cyber threats. Our suite of Cyber Security products includes Application Security, Security Operations, Data Protection, and Identity Management.
Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. You’ll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience.
What the role offers:
- You enjoy learning about new technologies and troubleshooting issues.
- You are passionate about resolving customer issues.
- The ability to effectively communicate and interact with people.
- Ability to navigate, and lead, difficult conversations with customers.
- A quick learner who follows processes and acts as a role model for others in the team.
- A strong focus on continuous improvement and career progression.
- A key team contributor, promoting a positive team environment and team skill development.
What you need to succeed:
- 3+ years’ experience in a technical support environment.
- Flexible to provide on-call / outside business support hours as, and when, needed.
- A Science /Technology Engineering or bachelor’s degree preferred.
- Strong analytical and critical thinking skills.
- Identity Management, Access Management, Data Security, Application Security SIEM applications.
- Experience on Cloud technologies – AWS, Azure
- Experience in Docker/Kubernetes is a plus.
- Possessing security certifications (CISSP, Security+, CEH, etc.) and Linux certifications (Linux+, RHCE, SCE, SCA, etc.) is an added advantage.
- Experience with IAM solutions like Okta, Microsoft Entra ID (Azure AD), Ping Identity, CyberArk, ForgeRock, OneLogin, Oracle IAM, IBM Security Verify.
- Knowledge of Privileged Access Management (PAM) tools like CyberArk, BeyondTrust, Thycotic.
- Troubleshooting Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Role-Based Access Control (RBAC).
- Hands-on experience with SIEM tools like Splunk, IBM QRadar, ArcSight, Microsoft Sentinel, Elastic Security, RSA NetWitness, LogRhythm, FortiSIEM, etc.
- Understanding SIEM architecture (data ingestion, parsing, correlation, dashboards, alerts).
- Troubleshooting event collection issues, log parsing errors, and correlation rules.
One last thing:
OPENTEXT - THE INFORMATION COMPANYWant to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way people gather, store, and use information. We have earned the trust of the world’s top Fortune 500 companies and helped these organizations flourish, lower costs, reduce information governance and security related risks and support their digital transformation. Be part of a winning team that leads the way in Enterprise Information Management.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us
[email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
