Job Description
We are looking for a dedicated and customer-focused Helpdesk Executive to join our team. The ideal candidate will be responsible for handling customer queries through phone, email, and chat support while ensuring excellent customer satisfaction.
Key Responsibilities
- Handle customer queries and provide accurate solutions
- Manage inbound and outbound customer communication
- Provide email and chat support
- Resolve complaints professionally and efficiently
- Coordinate with internal teams for issue resolution
- Maintain service quality and customer satisfaction
Skills Required
- Customer Service
- Customer Handling
- Strong Communication Skills
- Active Listening
- Problem Solving
- Patience & Empathy
- Time Management
- Good Typing Skills
- Email & Chat Support
- Complaint Handling
- Team Collaboration
- Basic Computer Knowledge
Experience Required
1–2 Years in Customer Care / Customer Support
Language Requirement
- English – Mandatory
- Hindi – Mandatory
- Additional languages preferred:
- Telugu / Tamil / Kannada / Malayalam
Preferred Candidate
- Immediate Joiners Preferred
- Good interpersonal skills
- Customer-centric attitude
- Ability to work in a fast-paced environment
Salary
Schedule
Application Email : [email protected]
Benefits:
- Leave encashment
- Paid time off
- Provident Fund
Work Location: In person
