Job Summary
The Deputy Manager – Merchandising will be responsible for driving business growth while managing end-to-end merchandising operations for domestic and export customers. The role involves acquiring and developing customer accounts, leading commercial negotiations, ensuring profitable order execution, and collaborating with cross-functional teams to achieve revenue, profitability, on-time delivery, and customer satisfaction objectives. The incumbent will act as a strategic partner between customers and manufacturing while ensuring operational excellence and sustainable business growth.
Key Responsibilities
Business Development & Customer Management
- Develop and acquire new domestic and export business opportunities in line with the organization's growth strategy.
- Develop and leverage relationships with brands, buying houses, sourcing offices and key retail customers to generate profitable and sustainable business.
- Manage and grow key customer accounts by identifying new business opportunities and expanding existing partnerships.
- Independently source and manage profitable domestic and export business with an annual portfolio of approximately Rs. 50–60 Crores.
- Drive customer satisfaction, repeat business, and long-term account growth.
Commercial Management
- Lead commercial negotiations with customers on pricing, product costing, margins, payment terms, and profitability.
- Responsibility for payment terms, credit exposure and commercial risk management.
- Ensure commercial viability of all orders while meeting customer expectations.
- Monitor order profitability and recommend cost optimization initiatives without compromising quality and delivery.
Merchandising & Order Management
- Manage the complete order execution cycle from order confirmation to final shipment.
- Coordinate with buyers for order updates, approvals, sampling, production planning, and delivery schedules.
- Prepare and monitor Time & Action (T&A) calendars to ensure timely execution.
- Ensure customer requirements are effectively communicated and implemented across all internal teams.
Product Development
- Coordinate proto, fit, PP, size-set, and shipment sample development.
- Work closely with design, sourcing, and product development teams to meet customer expectations.
- Ensure timely sample approvals and product commercialization.
Production Planning & Capacity Management
- Customer delivery commitments should be finalized in consultation with Central Planning and Manufacturing.
- Monitor production status and proactively resolve bottlenecks to achieve on-time delivery.
- Ensure smooth coordination across cutting, sewing, finishing, packing, and logistics functions.
Vendor & Supply Chain Management
- Coordinate with fabric, trims, and accessory suppliers to ensure timely availability of materials.
- Develop strong vendor relationships to improve quality, delivery, and commercial performance.
- Monitor material consumption, wastage, and supply risks.
Quality, Delivery & Customer Satisfaction
- Ensure products comply with buyer quality standards and compliance requirements.
- Coordinate with QA/QC teams to achieve first-pass quality approvals.
- Drive continuous improvement in delivery performance and customer satisfaction.
Risk Management
- Identify commercial, sourcing, production, and delivery risks at every stage of the order lifecycle.
- Develop mitigation plans and coordinate with internal stakeholders to minimize business impact.
Team Leadership
- Mentoring and developing the merchandising team.
- Allocate responsibilities, review performance, and ensure effective cross-functional collaboration.
- Foster a high-performance and customer-centric merchandising team.
· Strong knowledge of garment manufacturing and merchandising.
· Business development and key account management.
· Buyer relationship management and customer acquisition.
· Commercial negotiation, costing, margin, and profitability management.
· Production planning, capacity planning, and order execution.
· Vendor management and supply chain coordination.
· Excellent communication, leadership, and stakeholder management.
· Strong analytical, problem-solving, and decision-making skills.
· Proficiency in MS Excel and ERP/PLM systems.
Qualification
· Bachelor's degree in Fashion Technology, Apparel Merchandising, Apparel Production, Textile Engineering or a related field.
Experience
· 8–12 years of experience in merchandising within the garment manufacturing/export industry.
· Minimum 4–5 years of experience in a leadership role managing key customer accounts, business development, and merchandising operations.
· Strong industry network with brands, buying houses, sourcing offices, and retail customers, with a proven track record of generating profitable business.
· Proven experience in independently handling domestic and international buyers, brands, buying houses, and sourcing offices.
· Strong experience in commercial negotiations, pricing, margin management, capacity planning, and profitability management.
About company
3Fate Technologies Pvt Ltd. are transforming how apparel retailers source their products by creating a seamless, technology-driven ecosystem. From connecting retailers in Tier II and III cities to simplifying large-scale operations for national chains, we make sourcing effortless, efficient, and reliable.
Our innovative approach combines phygital experiences with an AI-powered supply chain platform, ensuring that retailers of all sizes can focus on growth while we handle the complexities of sourcing.
(Interested candidates may share their resume at [email protected])
Job Type: Full-time
Pay: ₹950,000.00 - ₹1,800,000.00 per year
Work Location: In person
