We are looking for a professional and customer-friendly Hotel Receptionist who can efficiently manage hotel operations, guest services, hotel sales, and tour package bookings.
Key Responsibilities:Front Office Operations
- Welcome and assist guests during check-in and check-out.
- Handle room reservations, modifications, and cancellations.
- Answer phone calls, emails, and guest inquiries professionally.
- Maintain guest records and reservation systems.
Hotel Sales & Reservations
- Promote hotel rooms and services to maximize occupancy.
- Handle direct bookings through phone, email, WhatsApp, and online platforms.
- Coordinate with OTA platforms such as Booking.com, Agoda, and Airbnb.
- Manage room inventory and daily availability.
Tour Package Sales
- Explain and sell local sightseeing and tour packages.
- Prepare customized itineraries for guests.
- Coordinate transportation, guides, boat rides, and excursion services.
- Follow up with inquiries and convert leads into confirmed bookings.
Guest Relations
- Provide excellent customer service and resolve guest concerns.
- Assist guests with travel information, local attractions, and transportation.
- Ensure guest satisfaction throughout their stay.
Pay: ₹12,000.00 - ₹20,000.00 per month
Work Location: In person
