Position: Front Desk Executive
Location: Bengaluru
Key Responsibilities
- Greet and assist patients and visitors at the centre.
- Attend all incoming calls promptly and provide appropriate information.
- Ensure the clinic phone remains switched on with the ringer/volume on during clinic hours.
- Schedule, reschedule, and confirm patient appointments.
- Coordinate appointment timings with psychiatrists, psychologists, and therapists.
- Maintain accurate patient and appointment records in the system.
- Handle patient registrations, billing, payments, and receipts.
- Guide patients regarding consultation, therapy, assessment, and other services.
- Follow up with patients regarding appointments and pending payments/documents when required.
- Coordinate with the clinical and administrative teams for smooth patient flow.
- Maintain the reception area and ensure a professional and welcoming environment.
- Support daily centre operations, including basic documentation and reporting.
- Ensure patient information and centre-related information is handled confidentially.
- Escalate patient concerns, complaints, or operational issues to the concerned manager.
- Follow all centre policies, processes, and communication protocols.
- Skills & Qualifications
- Graduate in any discipline.
- Prior experience in front office, reception, healthcare, hospital, clinic, or customer service will be preferred.
- Good communication skills in English and Kannada; Hindi is an added advantage.
- Good interpersonal and customer-service skills.
- Basic computer knowledge and familiarity with MS Office/Google Workspace.
- Ability to manage multiple tasks and work in a fast-paced environment.
- Good attention to detail and record-keeping skills.
- Professional, punctual, and well-groomed.
- Should be comfortable interacting with patients and handling sensitive situations calmly.
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
