Responsibilities: Basic Functions
- Verify and update Claim information based on set requirements or procedures within the claim for Workers Comp and other business lines
- Handling inbound/outbound calls from the customers
- Customer service for claims & policy Admin
- Ensure that calls are handled as per standard procedure
Skills
Technical Skills Good computer navigation skills
Typing speed of 25 words per minute with 90% Accuracy
Knowledge of Microsoft Office and MS Outlook
Understanding of P&C insurance
Preferred knowledge of Web-based applications
Qualifications: Education Requirements
A graduate/ post graduate degree from an accredited university
Work Experience Requirements
Experienced: 1-2 years BPO (Voice) customer service experience is required
