Job Description:
Job Description: Managed Services Front-End Engineer
Position Overview
We are looking for an experienced, detail-oriented, and service-driven Managed Services Front-End Engineer with strong expertise in Salesforce Commerce Cloud (SFCC) and hands-on experience with Storefront Reference Architecture (SFRA).
In this role, you will be responsible for supporting, enhancing, and optimising high-performance, scalable, and visually engaging eCommerce storefronts for enterprise clients. You will work within a managed services environment, handling front-end development, production support, issue resolution, minor enhancements, performance improvements, and ongoing platform maintenance.
The ideal candidate should have strong technical skills in SFCC front-end development, a customer-first mindset, excellent troubleshooting capabilities, and the ability to work in a dynamic environment with defined SLAs and shifting priorities.
Key Responsibilities
SFRA-Based Front-End Development
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Build, customize, and maintain modular, reusable front-end components using the SFRA framework.
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Customize and extend SFCC templates using ISML, JavaScript, jQuery, SCSS, Page Designer, and other front-end assets.
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Translate UI/UX designs into responsive, interactive, pixel-accurate, and visually consistent web interfaces.
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Use the Bootstrap framework to deliver mobile-first and responsive eCommerce experiences.
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Integrate UI components from established design systems while ensuring scalability and maintainability.
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Maintain visual consistency, usability, and reusability across all customer-facing pages.
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Ensure cross-browser compatibility across major browsers and devices.
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Follow accessibility standards including WCAG and ADA guidelines.
Managed Services, Support, and Maintenance
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Provide front-end support for SFCC-based eCommerce platforms in a managed services model.
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Investigate, troubleshoot, and resolve production issues related to UI, templates, styling, scripts, responsiveness, and page rendering.
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Work on incident tickets, service requests, change requests, and minor enhancements within agreed SLAs.
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Perform root cause analysis for recurring front-end issues and recommend long-term fixes.
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Support regular deployments, hotfixes, releases, and post-deployment validations.
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Monitor and improve front-end performance, usability, and customer experience.
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Collaborate with client teams and internal stakeholders to clarify issues, provide updates, and ensure timely resolution.
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Maintain clear documentation for fixes, enhancements, known issues, and technical changes.
Collaboration, Standards, and Quality Control
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Work closely with UX/UI designers, back-end developers, QA engineers, business analysts, and client stakeholders.
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Participate in requirement discussions, impact analysis, and technical solutioning for front-end changes.
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Support code reviews and ensure adherence to SFRA and front-end development best practices.
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Mentor junior developers and help improve overall code quality within the team.
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Follow coding standards, version control practices, release processes, and change management guidelines.
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Ensure all front-end deliverables are tested for responsiveness, accessibility, browser compatibility, and performance.
Technical Responsibilities
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4–7 years of experience in front-end development.
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Minimum 2–3 years of hands-on experience with Salesforce Commerce Cloud, preferably using Storefront Reference Architecture.
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Strong command of HTML5, CSS3, SCSS, JavaScript ES6+, jQuery, and component-based development.
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Proficiency in ISML templates, SFRA architecture, Page Designer, and JavaScript controllers.
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Experience in building responsive and mobile-first interfaces using Bootstrap.
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Knowledge of JavaScript frameworks such as React is preferred.
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Strong understanding of SFCC cartridges, templates, scripts, content slots, assets, and storefront customization.
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Experience with front-end performance optimization techniques such as:
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Lazy loading
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Code splitting
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Image optimization
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Critical CSS management
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Minification and bundling
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Proficiency in Git for version control and collaborative development.
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Experience with Webpack, NPM, and front-end build tools.
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Ability to troubleshoot complex front-end issues across devices, browsers, and environments.
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Experience working with third-party integrations, analytics tags, payment widgets, marketing tools, and personalisation components is a plus.
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Understanding of Agile delivery, ticketing tools, and support workflows such as Jira, ServiceNow, Azure DevOps, or similar platforms.
Core Competencies
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Strong analytical and problem-solving skills with the ability to debug complex issues quickly.
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Excellent communication and interpersonal skills.
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Ability to work effectively with cross-functional and distributed teams.
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Strong ownership, accountability, and commitment to quality.
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Ability to manage multiple tickets, priorities, and deadlines in a fast-paced managed services environment.
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Customer-focused mindset with a commitment to service excellence.
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Proactive approach to identifying risks, performance issues, and improvement opportunities.
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Ability to mentor peers, share knowledge, and contribute to team capability building.
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Detail-oriented with a strong focus on maintainable and scalable code.
Preferred Qualifications
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Salesforce Commerce Cloud experience in a managed services or production support environment.
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Salesforce JavaScript Developer Certification is a plus.
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Experience with Headless Commerce architectures or Progressive Web App frameworks.
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Familiarity with SFCC Business Manager configuration.
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Experience supporting international eCommerce websites across multiple locales and currencies.
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Knowledge of SEO best practices for eCommerce storefronts.
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Experience with accessibility testing tools and performance audit tools such as Lighthouse.
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Immediate joiners or candidates with short notice periods will be preferred.
Qualifications
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BE / B.Tech / MCA or equivalent technical qualification.
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Proven experience working with Salesforce Commerce Cloud.
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Strong front-end development background with hands-on experience in SFRA.
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Proficient in troubleshooting issues related to Salesforce configuration, customizations, integrations, and storefront behavior.
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Ability to adapt to a dynamic and fast-paced environment with shifting priorities.
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Experience working with Indian and global clients in an Agile or managed services delivery model will be an advantage.
Good to Have
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Exposure to eCommerce domains such as retail, fashion, luxury, FMCG, consumer goods, or B2C commerce.
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Understanding of CI/CD pipelines and deployment workflows.
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Experience with monitoring tools, logging tools, and defect management processes.
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Basic understanding of back-end SFCC development concepts.
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Ability to contribute to continuous improvement initiatives, reusable component libraries, and support automation.
Location:
DGS India - Bengaluru - Manyata N1 Block
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent
