We are looking for a detail-oriented and analytical Quality Analyst to monitor and evaluate customer interactions, ensure adherence to quality standards, and improve overall performance. The ideal candidate should have strong communication skills and a keen eye for identifying process gaps.
Key Responsibilities
- Monitor and evaluate calls, emails, or chats handled by team members
- Provide constructive feedback to improve performance and customer experience
- Ensure compliance with company policies and quality standards
- Prepare and maintain quality reports and scorecards
- Identify training needs and support team development
- Conduct calibration sessions with team leaders and managers
- Analyze trends and suggest process improvements
Requirements
- Bachelor’s degree in any field
- Proven experience as a Quality Analyst (preferably in BPO / Customer Support)
- Strong listening and analytical skills
- Good communication and interpersonal skills
- Knowledge of quality tools and audit processes
- Proficiency in MS Excel and reporting
Preferred Skills
- Time management skills
- Ability to handle feedback professionally
Interested candidate can share your CV #HR 9498325088 / 9043970288
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Provident Fund
Work Location: In person
