| Noida, Uttar PradeshBengaluru, Karnataka
Job Summary
The Forward Deployment Engineer II will support HCLTech’s OpenAI adoption and platform operations agenda across Client 0 and selected external lighthouse clients, including BSWH and Cummins.
This role is grounded in the day-to-day execution of ChatGPT Enterprise, Codex, and API adoption. The individual will help manage platform operations, user activation, adoption analytics, enablement coordination, reporting, and workflow improvement.
This is not a traditional analyst role. The individual is expected to operate as an AI-native builder who uses ChatGPT, Codex, automation tools, dashboards, and lightweight agents to perform their own work in new ways. The role will continuously identify manual adoption activities and convert them into AI-assisted workflows, dashboards, templates, playbooks, and reusable operating assets.
The role is primarily measured on adoption execution, platform usage, DAU/WAU improvement, Codex activation, operational discipline, and the ability to convert repeated work into scalable assets.
Key Responsibilities
1. Client 0 AI Adoption Operations
2. BSWH and Cummins Adoption Support
3. Codex Adoption & Builder Enablement
4. Usage Analytics, Dashboards & Insights
5. Agentic New Worker Responsibilities
6. Enablement & Change Support
7. Governance, Security & Platform Hygiene Support
Skill Requirements
2–6 years of experience in analytics, platform operations, process improvement, technology programs, or business operations.
Strong skills in Excel, Power BI, reporting, KPI tracking, and dashboard development.
Experience with process improvement, Lean, Six Sigma, Agile, ITIL, or operational excellence.
Ability to work with cross-functional stakeholders and coordinate program execution.
Strong analytical thinking, communication, documentation, and problem-solving skills.
Willingness to become hands-on with ChatGPT, Codex, APIs, automation, and agentic workflows.
Other Requirements
This role is the hands-on execution and analytics engine for HCLTech’s OpenAI adoption program.
The Forward Deployment Engineer II will help make Client 0 successful, support BSWH and Cummins adoption execution, and convert repeated operational work into AI-powered workflows and reusable delivery assets.
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