- Receive calls/incidents, service requests, queries, change requests from users
- Log Tickets in the Service Desk Tool on behalf of users calling helpdesk over phone.
- Log Tickets with the correct category, severity, problem description, & user information.
- Route the calls to the appropriate support team and vendors for resolution.
- Escalate issues / tickets which are going beyond the agreed service levels.
- Providing immediate notification for system outages on critical systems, and providing progress updates in accordance with the Procedures Manual.
- Track all the issues and send status updates on the progress.
Pay: ₹24,000.00 - ₹26,000.00 per month
Education:
Experience:
- service desk: 1 year (Required)
Work Location: In person
