Job Summary
We are seeking a customer-focused and proactive Customer Support Executive to provide exceptional service to our customers. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience across phone, email, chat, and social media channels.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and other communication channels.
- Resolve customer complaints and issues in a timely and professional manner.
- Provide accurate information about products, services, policies, and procedures.
- Maintain detailed records of customer interactions and transactions.
- Escalate complex issues to the appropriate department when necessary.
- Follow up with customers to ensure issue resolution and satisfaction.
- Meet individual and team performance targets, including response time and customer satisfaction metrics.
- Collaborate with internal teams to improve customer experience and service processes.
- Stay updated on company products, services, and industry developments.
Job Type: Full-time
Pay: ₹23,033.16 - ₹25,744.03 per month
Benefits:
- Health insurance
- Provident Fund
Language:
Work Location: In person
