We’re Hiring: Customer Service Officer (Kolkata, India)
Location: Newtown, Kolkata (IND)
Employment Type: Full‑Time
International Inbound Voice and Chat (Blended) Process
Are you passionate about delivering exceptional customer experiences?
Ready to grow your career in the fast-paced world of telecommunications?
Join Moose Technology Private Limited, where great people, impactful work, and a supportive team culture come together.
About Us
Moose Technology Private Limited provides high-quality customer support and administrative services to Swoop, one of Australia’s fastest-growing telecommunications companies.
With one of Australia’s largest fixed wireless footprints, Swoop is dedicated to Connecting People and Improving Lives—and we proudly support this mission every day.
At Moose, we foster a culture of collaboration, innovation, and continuous learning.
Our values drive us:
Customer Delighters
Excellence Mavericks
Collaboration Champions
Integrity Warriors
Lifelong Learners
Role: Customer Service Officer
As a Customer Service Officer, you will be the frontline of support—helping customers resolve queries, troubleshoot service issues, and ensure a smooth service experience across phone, email, and ticket channels.
What You’ll Do
✔ Handle inbound customer calls, emails, and ticket queries
✔ Provide timely updates and solutions for ongoing issues
✔ Log faults with wholesale partners and follow up for resolution
✔ Guide customers through online sales processes
✔ Record clear and accurate notes for every interaction
✔ Escalate complex issues using predefined templates
✔ Work within set service levels and quality guidelines
✔ Maintain strong teamwork and uphold company values
What We’re Looking For
Previous call-centre customer service experience (required)
Strong communication skills—both verbal and written
Ability to troubleshoot and support customers confidently
Experience with ticketing systems & customer management tools (preferred)
Tech-savvy, comfortable with IT & internet-based systems
Attention to detail and strong documentation skills
Proactive, autonomous, and committed to delivering results
A team player who fosters positive morale
General Requirements
You must be open to working on a rotating roster, including:
Weekends
Early morning shifts
Public holidays
Why Join Us?
Career growth opportunities
A collaborative, inclusive, and supportive work culture
Continuous learning environment
Work with an international telecommunications brand
Make an impact every single day
Pay: ₹25,000.00 - ₹38,000.00 per month
Benefits:
- Commuter assistance
- Internet reimbursement
- Paid sick time
- Provident Fund
Work Location: In person
