Responsibilities:
- Initiate Feedback Calls: Proactively make outbound calls to customers who have recently purchased our products/services to solicit feedback.
- Collect and Record Feedback: Engage customers in meaningful conversations to gather detailed feedback about their experience. Document feedback accurately in the designated database or CRM system.
- Address Customer Concerns: Listen actively to customer concerns or issues raised during feedback calls. Provide basic assistance or escalate complex issues to the relevant department for resolution.
- Ensure Customer Satisfaction: Follow up on any unresolved customer issues to ensure a satisfactory resolution and improve overall customer satisfaction.
- Maintain Professionalism: Represent the company professionally and courteously during all customer interactions. Adhere to scripts or guidelines provided for consistent messaging.
- Meet Feedback Targets: Achieve daily/weekly/monthly targets for the number of feedback calls made and completed.
- Report Analysis: Collaborate with the customer service or sales team to analyze feedback trends and provide insights for product/service enhancements.
- Customer Relationship Building: Build rapport with customers during feedback calls to encourage future interactions and promote customer loyalty.
- Adhere to Quality Standards: Maintain high-quality standards in communication and feedback collection processes to uphold the company's reputation.
Requirements:
- Excellent verbal communication skills and a clear telephone voice.
- Proven experience in customer service, telemarketing, or telecalling roles preferred.
- Ability to empathize with customers and resolve issues effectively.
- Strong listening and problem-solving skills.
- Basic computer skills for data entry and CRM usage.
- Ability to work independently and manage time effectively.
Job Type: Full-time
Pay: ₹7,000.00 - ₹10,800.02 per month
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Technical support: 1 year (Preferred)
- tele sales: 1 year (Preferred)
- total work: 1 year (Preferred)
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
