PROXIMUS – BOUTIQUE HOTEL APARTMENTS
JOB DESCRIPTION
Position: Front Office Executive (Day Shift)
Reports To: Senior Operations Manager
Purpose of the Role
To ensure smooth front office operations, provide excellent guest service, manage reservations, and maintain a professional first impression of Proximus.
Key Responsibilities
- Handle guest check-ins and check-outs.
- Manage reservations from OTA, direct, corporate, and walk-in sources.
- Attend phone calls, WhatsApp messages, and guest enquiries promptly.
- Coordinate room allocation with housekeeping.
- Assist guests with information, requests, and local guidance.
- Ensure guest registration and documentation are completed accurately.
- Coordinate airport transfers and guest transportation requests.
- Handle billing, invoices, and payment collections.
- Maintain reservation records and daily reports.
- Escalate guest complaints and operational issues to management.
- Ensure reception, lobby, and guest-facing areas are clean and presentable.
Key Expectations
- Professional grooming and communication.
- Positive and guest-friendly attitude.
- Strong coordination with housekeeping and operations teams.
- Accuracy in reservations and billing.
- Prompt response to guest requests.
Shift: Day Shift
Location: Proximus – Boutique Hotel Apartments
Pay: ₹16,000.00 - ₹24,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Paid time off
Experience:
- Front desk: 1 year (Required)
Language:
- English, Hindi (Required)
Work Location: In person
