We are looking for a dedicated and result-oriented Collection Executive to manage customer follow-ups, ensure timely collection of outstanding payments, and maintain positive customer relationships. The ideal candidate should possess excellent communication, negotiation, and problem-solving skills while maintaining professionalism during customer interactions.
Key Responsibilities
- Contact customers via phone, email, WhatsApp, or other communication channels to follow up on outstanding payments and remind them of due dates.
- Negotiate payment arrangements and resolve payment-related concerns in a professional manner.
- Maintain accurate records of customer interactions, payment commitments, and collection activities.
- Update customer account information and payment status in the CRM/system.
- Coordinate with internal departments such as Sales, Customer Support, and Accounts to resolve billing discrepancies and customer queries.
- Monitor customer payment trends and identify accounts with potential payment risks.
- Escalate overdue or high-risk accounts to the appropriate team when required.
- Prepare and submit daily, weekly, and monthly collection reports for management review.
- Ensure compliance with company policies while maintaining a high standard of customer service.
- Meet assigned collection targets and contribute to improving overall cash flow.
- Bachelor's degree in any discipline.
Qualifications
- Bachelor's degree in any discipline.
- Experience: 0–1 year in Accounts, Finance, Collections, Accounts Receivable, or a related field.
Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
