Key Responsibilities
- Lead, motivate, and manage the jewellery sales team to achieve monthly and annual sales targets.
- Set daily, weekly, and monthly sales goals for the team and monitor performance.
- Handle premium and high-value customers personally and ensure excellent customer service.
- Develop strong relationships with existing and new customers to drive repeat business and referrals.
- Monitor individual sales performance and provide regular feedback and coaching.
- Ensure proper follow-up with customers, including leads, enquiries, quotations, and pending orders.
- Assist the team in product presentation, product knowledge, diamond/gold understanding, and effective selling techniques.
- Monitor showroom footfall, conversion ratio, average ticket size, and individual/team productivity.
- Ensure proper coordination between Sales, Stock, Billing, CRM, and other departments.
- Handle customer queries, complaints, and escalations professionally.
- Ensure jewellery is presented, handled, and displayed according to company standards and security protocols.
- Maintain daily sales reports and submit performance updates to management.
- Identify opportunities to increase sales through upselling, cross-selling, and customer engagement.
- Conduct regular team briefings and maintain discipline and professional grooming standards.
- Support management in promotional campaigns, exhibitions, events, and festive sales activities.
- Maintain confidentiality regarding customer information, pricing, stock, and company policies.
- Ensure compliance with all company SOPs, policies, and security procedures.
Call HR on 9915546318
Pay: ₹20,000.00 - ₹40,000.00 per month
Work Location: In person
